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Marco Jansen

CSI lead for Deloitte NSE at Deloitte

Marco Jansen is a highly skilled professional with a diverse educational background and extensive experience in the IT and service management fields.

He studied Bachelor of Science (BSc) in IT Management at Rijkshogeschool IJsselland, ITIL Intermediate, and various IT service management courses including ITIL Capability Planning, Protection and Optimization, ITIL Capability Operations Support and Analysis, ITIL Capability Release Control and Validation, and ITIL Capability Service Agreements and Offerings.

Additionally, Marco pursued studies in Mechatronics, Robotics, and Automation Engineering through online training, and received certifications such as ServiceNow Certified System Admin and Customer Service Management.

Throughout his career, Marco has held key positions at renowned organizations. He was a CSI lead at Deloitte NSE, where he also served as a Service Management Specialist, Change Manager, and Service Manager. Prior to his time at Deloitte, he worked at BBNed, ProRail, Corus, and ASZ in various capacities.

His expertise spans across service management, change management, customer service management, and ITIL practices, making him a valuable asset in the IT industry.

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Location

Amsterdam, North Holland, Netherlands