Sign In

Marco Lopez

Contact Center Professional - Helping US companies find reliable and cost-effective outsourcing solutions - Nearshore

Marco Lopez is a seasoned call center professional with extensive in-house and outsourced operations experience across various industries.

He specializes in enhancing customer satisfaction and service quality by collaborating with clients, senior management, and operational teams.

Currently, he is involved in outsourcing customer support operations to Tijuana, Mexico, focusing on cost reduction, productivity enhancement, redundancy addition, and overall service level improvement.

Marco's educational background includes a Master of Business Administration and a Bachelor of Business Administration in International Business.

His previous roles include Business Development at Motiva Contact Centers, Quality Assurance Manager at Leap Motion, Training and Quality Assurance Manager at Confie Seguros, Customer Care Manager and Vendor Relations at Jawbone, Customer Service Supervisor, Quality Assurance Supervisor, and Quality Assurance Analyst at Telvista.

M
Add to my network

Location

Tijuana Area, Mexico