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Mark Hopper

Transformational, and customer obsessed product leader in mobile and web experiences. Digital Transformation, Enterprise SaaS, Product Led Growth, Customer acquisition and scaling through digital channels.

Mark Hopper is a seasoned executive with extensive experience in product management and leadership roles in the technology industry. He currently serves as Senior Director, Product Management - ServiceNow Platform at ServiceNow, a position he has held since June 2019.1 In this role, he is responsible for outbound product management for AI and generative AI engines within the ServiceNow platform.2

Prior to joining ServiceNow, Mark held several notable positions:

  1. Founder at The Product Foundry (January 2019 - January 2020)
  2. Director, Product Management & Service Delivery at Intuit (March 2017 - August 2018)
  3. Director, Creative Cloud Product Management at Adobe (June 2014 - March 2017)
  4. Various leadership roles at Adobe, including Director of Consumer Products & Distribution and Director of Runtime Products (2010-2014)
  5. Vice President positions at Smith Micro Software and BitTorrent, Inc.
  6. Vice President, International Solutions & Market Development at VeriSign, Inc.
  7. Senior Director, Product Marketing and Market Development at Openwave Systems, Inc.

Mark's expertise spans across mobile technologies, web services, chatbots, and enterprise software. He has a track record of building and scaling data-driven development methodologies at enterprise software companies.3 His current focus at ServiceNow includes mobile, conversational interfaces, and service portal technologies.3

In addition to his product management responsibilities, Mark is involved in ServiceNow's AI initiatives. He has spoken about generative AI at ServiceNow, particularly about Now Assist, which accelerates work across the ServiceNow product spectrum in areas such as agent and fulfiller support, end-user self-service, and application development.24

Highlights

Aug 21 · youtube.com
Generative AI at ServiceNow with Mark Hopper - TechBytes Podcast
Generative AI at ServiceNow with Mark Hopper - TechBytes Podcast
Aug 21 · omny.fm
Generative AI at ServiceNow with Mark Hopper - Omny.fm
Aug 21 · youtube.com
Generative AI at ServiceNow with Mark Hopper - YouTube
Generative AI at ServiceNow with Mark Hopper - YouTube
Sep 28 · servicenow.com
10/8 Ask the Experts: Understanding the NLU Capabi... - ServiceNow
10/8 Ask the Experts: Understanding the NLU Capabi... - ServiceNow
Using Power Automate to notify admins on Intune Connector health

Related Questions

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Mark Hopper
Mark Hopper, photo 1
Mark Hopper, photo 2
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Location

Danville, California, United States