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Mark Levy
Inspiring, educating, and coaching customer-obsessed leaders
Mark Levy is a seasoned executive, coach, consultant, and author with over 25 years of experience in digital and customer experience.
Currently serving as the Vice President of Customer Experience at Frontier Communications, Mark leads CX strategy and execution across the organization.
He founded and runs the DCX Newsletter and Podcast, offering valuable insights and best practices for CX professionals.
Mark has authored various resources on accountability, motivation, and personal growth, including the '365 Days of Accountability Journal' and the 'Accountability Team Handbook'.
With a background in Entertainment Management and Marketing from Emerson College and experience at reputable organizations like Comcast, he has a proven track record in driving exceptional results.
His mission is to inspire, educate, and coach individuals and teams to achieve their goals and make a positive impact on customers.
Mark Levy has a vast professional history encompassing roles such as Vice President of Digital Experiences at Comcast, Executive Coach, and CX Management Consultant.
He has held leadership positions at MaxxoMedia, Corbis, Infospace Mobile, and various advisory board roles in reputable organizations.
Mark's expertise lies in customer experience, digital strategy, coaching, and inspiring personal growth and accountability.
He is open to new connections but requests no pitching or solicitations related to specific services he is not interested in. Thank you!
Highlights
The CX community thrives because of the collaboration and shared wisdom of so many talented professionals. So, in today's DCX Links Newsletter, sponsored by Frost & Sullivan Executive MindXchange, I’m sharing 5 of my go-to CX newsletters from some incredible colleagues:
Sam Stern - CX Patterns Zack Hamilton 👟 🎾 - Unf*cking CX Michael Cooper - Unthinking CX John Proffitt - The GX Foundry John Sills - CX Stories
By supporting and sharing these diverse perspectives, we not only learn but help elevate the collective knowledge of the industry.
These newsletters are a testament to the creative approaches and practical insights driving CX forward. Check them out, sign up, and let’s continue to uplift the voices shaping the future of customer experience together!
#customerexperience #cx
October 20-23, Frost & Sullivan Events Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Register Today!
Click here to save --> https://frost.ly/ae5 Click here to view the agenda --> frost.ly/ccw24-agenda
digitalcx.substack.com - Subscribe today - Share with a friend
New to CX leadership? You might feel ready to jump in, but hold on!
There are 5 surprising truths you should know first.
These insights can really save you from a ton of headaches.
Don’t miss out—check out the latest DCX Newsletter now. (Link is in the comments)
Think of this as your guide to steering clear of the mistakes I made.
#CXLeadership #LessonsLearned #TheStruggleIsReal
Published every Tuesday - Subscribe today - Share with a friend
