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Maryah Brasher

Highlights

Jul 24 · linkedin

🎁 The holiday season is right around the corner! 🎁 Black Friday is just 128 days away - but according to Statista, holiday shopping kicks off in October, which will be here in less than 70 days!

Now is the time to prepare your CX teams for the holiday rush. Here are some ways to set your team up for success:

  1. Forecasting and staffing: Utilize WFM strategies to accurately staff your support team to meet your volume needs. Start hiring and training seasonal agents now for your increasing volume

  2. Automation: Add non-live channels for your support team (like email), utilize AI solutions for basic inquires to avoid a backlog in your que, add a FAQ to your website

  3. Training: Train your agents to de-escalate upset customers without offering monetary appeasements, and empower them to give product recommendations to your customer.

If you're looking to enhance your CX strategy and prepare for the holidays, let's connect and discuss solutions further!

#CustomerExperience #CX #HolidaySeason #BlackFriday #Sales #CustomerService #eCommerce #Compassexperiencelabs

Jun 19 · linkedin

What a great experience it was to attend the first Gorgias Partner Day in LA this week! It was so exciting to hear about the new updates coming to Gorgias and how we can utilize these tools to enhance our shared clients CX operations!

Loved having the opportunity to meet and collaborate with so many great people and learn about innovative companies. I always appreciate the chance to connect with professionals in the CX space and learn how we can better support the expansion and success of companies in the retail, DTC, and e-commerce space!

Thank you for having us, Gorgias!

#gorgiaspartnerday #cx #ai

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Maryah Brasher
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