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Matt DeHaan

Managing Partner at CX Advisors

Matt DeHaan is the Managing Partner at CX Advisors, a consulting firm specializing in customer experience (CX) programs. He is based in Fish Haven, Idaho, and has over 500 connections on LinkedIn. DeHaan's professional background includes experience with the Qualtrics XM Platform, which CX Advisors uses to design and implement innovative CX solutions. The firm emphasizes collaboration, scalability, and stability in its services, aiming to deliver effective programs without the typical management burdens.123

Matt DeHaan's educational background includes studies at Michigan State University. His personal interests include Ugg slippers, Wheaten Terriers, and Spindrift.13

Highlights

Sep 7 · linkedin

I've been extremely impressed with the customer service provided by Delta. My wife has been caring for a sick parent 2000 miles away and they've supported us every step of the way. We've had to change flights at least a dozen times this year because of different emergency situations and they've never given us a hard time or charged us a change fee. Today they picked her up on the tarmac and drove her directly to her connection so she wouldn't miss the last leg of her flight. They recognized the gravity of the situation and went the extra mile without prompting.

I feel like in these moments the investment in customer experience always pays dividends. At this point, we are Delta customers for life and something pretty serious would have to happen to change that.

Also, I'm excited to see them using Qualtrics for a number of their customer experience initiatives. Good CX programs allow you to take action in real-time and are well-integrated into operational processes.

#customerexperience #delta #qualtrics

Aug 13 · linkedin

Another NPS fail Dave Fish, Ph.D. - this one is particularly bad because I have been on autopay for years.

Related Questions

What are Matt DeHaan's main responsibilities at CX Advisors?
How did Matt DeHaan transition from Qualtrics to CX Advisors?
What industries does CX Advisors primarily serve?
How does CX Advisors' approach to CX programs differ from others?
What is the Qualtrics XM Platform, and how does it benefit CX programs?
Matt DeHaan
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