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Matthew Pierce
Video - Podcasting - Teaching @TechSmith - Let's Connect!
Professional Background
Matthew Pierce is a highly skilled Instructional Designer, Manager, and Customer Advocate, known for his extensive experience in the software industry. His journey began with a solid educational foundation, which includes a Master of Science from Indiana University Bloomington and a Bachelor of Science in Sociology from Brigham Young University. Matthew has dedicated his career to harnessing the power of instructional design to enhance learning experiences, effectively advocating for customers’ needs, and leading innovative teams towards success. His professional path has been marked by significant roles at TechSmith Corporation, where he has contributed to various facets of instructional design and customer support.
Matthew’s extensive experience at TechSmith Corporation includes roles such as Learning and Video Ambassador, Customer Support Manager, Integrated Marketing Manager for Video, Social Media, and Public Relations, Technical Support Manager, Customer Engagement Manager, Software Training Manager, and Instructional Designer. Each of these positions has allowed him to hone his expertise in instructional design, scriptwriting, storyboarding, and screencasting. His ability to create insightful instructional videos and materials has proven invaluable in enhancing the effectiveness of instructional processes within the organization.
In addition to his work at TechSmith, Matthew has also contributed to the field of instructional design through various roles in other organizations. Prior to joining TechSmith, he worked as an Instructional Designer at XLC Services, where he collaborated on projects for Eli Lilly, as well as at WisdomTools, where he developed effective learning solutions. His time as an Associate Instructor in the Indiana University Computer Science Department further demonstrates his commitment to education and training, enabling him to share his knowledge with future professionals in the field.
Education and Achievements
Matthew Pierce's educational journey is a testament to his dedication to the field of instructional design. After completing his Bachelor of Science in Sociology from Brigham Young University, he pursued a Master of Science at Indiana University Bloomington. This regionally respected educational background laid the groundwork for his subsequent career in instructional design, emphasizing the importance of understanding human behavior and learning processes.
In addition to formal education, Matthew has cultivated considerable industry experience, building a robust portfolio of achievements within instructional design and customer support. His notable roles at TechSmith Corporation have contributed to his reputation as a thought leader in the field, where he effectively utilizes instructional design principles to create engaging content that meets the needs of diverse learners.
As a Learning and Video Ambassador at TechSmith, Matthew not only creates innovative instructional materials but also serves as a bridge between the company and its customers, advocating for their needs and concerns. His strong communication skills and a customer-centric approach have been pivotal in guiding the development of effective instructional strategies that increase engagement and knowledge retention.
Additionally, Matthew's past experience in social media and public relations as an Integrated Marketing Manager has provided him with a holistic view of how instructional content can be effectively disseminated to broader audiences, further amplifying its impact on learner engagement.
Notable Achievements
- Instructional Design Expertise: Matthew has excelled in producing high-quality instructional design materials, including instructional videos, tool guides, and e-learning programs that have significantly improved the effectiveness of team training initiatives.
- Leadership: Throughout his career, he has consistently demonstrated strong leadership skills, effectively managing diverse teams in various capacities to deliver successful instructional solutions while fostering a collaborative work environment.
- Customer Advocacy: As a staunch customer advocate, Matthew has developed strategies that prioritize customer feedback and needs, ensuring that learning products not only meet but exceed client expectations.
- Educational Contributions: Through his tenure as an Associate Instructor at Indiana University, he contributed to the academic success of students, helping to foster a new generation of professionals in the instructional design space.
- Innovative Learning Solutions: By embracing modern tools and techniques like screencasting and storyboarding, he has pioneered innovative approaches to instructional design that enhance engagement and accessibility for learners.
- Cross-Functional Collaboration: His ability to work across departments, including marketing, support, and technical teams, has been essential in creating cohesive instructional strategies that leverage the strengths of each team for maximum impact.
- Community Engagement: Matthew’s dedication to the instructional design community is exemplified by his involvement in various volunteer roles, contributing insights and knowledge to improve the practices and standards of the industry.
In summary, Matthew Pierce stands out as a versatile and accomplished professional in the field of instructional design. With a robust educational background and a wealth of experience in the software industry, he continues to transform the ways in which effective instructional materials are developed and utilized. His focus on harnessing technology, advocating for the customer experience, and leading multifaceted teams sets him apart as a key figure in the realm of instructional design.
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.