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Matthias Eißner

Re:think Hospital(ity)

Matthias Eißner is a dedicated professional with a passion for providing excellent customer service across diverse industries like hospitality, luxury retail, and healthcare.

In his extensive hospitality background, Matthias has excelled in managing Guest Relations and Concierge departments, maintaining top rankings on major portals, and implementing NPS Score measurement strategies.

His experience includes team management, staff training, sustainability initiatives, VIP client relations, and complaint handling to enhance guest satisfaction and loyalty.

Matthias is known for his lateral thinking, empathy, and creative problem-solving abilities, always striving for service excellence and going the extra mile for his guests.

His education includes studies in Hotel and Restaurant Management, Happiness Training, and Service Management & Marketing, showcasing his commitment to professional development.

Matthias has been associated with various prestigious organizations in roles like Head Concierge, Sales Consultant, Boutique Manager, Guest Experience Manager, and CX Leader, demonstrating his diverse skill set and expertise in the service industry.

Highlights

Jun 16 · linkedin

There are weekends, as an MOD in action, that are anything but ordinary... 🍀 😇

...nevertheless, it was a breathtaking experience in a special location in Frankfurt/Main! 👌🚀

And there are always people around you, who go the extra mile every day, who leave their comfort zone and who I look forward to seeing again tomorrow... on Day 1️⃣ of a new week! 🤝

Wishing you now a peaceful night and dizzying dreams... 😴

#hospitality #peoplepassion #dreamBIG

Apr 11 · linkedin

Sometimes a short break gets us further than the greatest effort... ☕🤞🛎

...in the middle of guests, between two appointments, working on emails, enjoying strawberries & coffee! 😋

Next to me, two gentlemen are saying to each other: "Now the vacation is over!"

If that's how YOU feel about your stay in a hospital, then we've probably done a lot of things right! 🤝🗝

Everything is possible here at #WKE 🙏

#CustomerExperience #PeoplePassion #KnowYourCustomer #LoveWhatYouDo

Matthias Eißner
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