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Matthias Eißner

Re:think Hospital(ity)

Matthias Eißner is a dedicated professional with a passion for providing excellent customer service across diverse industries like hospitality, luxury retail, and healthcare.

In his extensive hospitality background, Matthias has excelled in managing Guest Relations and Concierge departments, maintaining top rankings on major portals, and implementing NPS Score measurement strategies.

His experience includes team management, staff training, sustainability initiatives, VIP client relations, and complaint handling to enhance guest satisfaction and loyalty.

Matthias is known for his lateral thinking, empathy, and creative problem-solving abilities, always striving for service excellence and going the extra mile for his guests.

His education includes studies in Hotel and Restaurant Management, Happiness Training, and Service Management & Marketing, showcasing his commitment to professional development.

Matthias has been associated with various prestigious organizations in roles like Head Concierge, Sales Consultant, Boutique Manager, Guest Experience Manager, and CX Leader, demonstrating his diverse skill set and expertise in the service industry.

Matthias Eißner
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