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Megan Yen

VP of Customer Success & Activation @Ramp (I'm hiring!)

Megan Yen: VP of Customer Success & Activation at Ramp

Megan Yen is the VP of Customer Success & Activation at Ramp, a financial technology company. She joined Ramp as one of the first 30 employees and helped build the company's revenue engine as VP of Business and Revenue.16

Key Milestones in Megan's Career at Ramp

  • Joined Ramp as employee #30 in 2020, taking on a wear-all-hats GTM, Revenue Operations, and Business Operations role2
  • Built out the Business Operations team, early Growth and Sales teams, and set up revenue operations processes, analytics, and systems2
  • Served as VP of Business & Revenue Operations from 2021-2023, overseeing Biz Ops, Sales Ops, Partner Ops, Marketing Ops, Revenue Enablement, and GTM Systems2
  • Helped grow Ramp's revenue by more than 100x during her time as VP of Business & Revenue1
  • Transitioned to VP of Customer Success & Activation in April 2023, overseeing customer success, scaled onboarding, and the customer community25

Megan's Background

  • Graduated from UC Berkeley Haas School of Business with a BS in Business Administration2
  • Previously worked at Bolt, a payments startup, in various roles including Payment Partnerships, Strategy, and Operations2
  • Spent 2 years as a Management Consultant at Oliver Wyman, leading process definition and optimization projects2

Megan has been recognized for her contributions, being named one of Crain's New York Business' 20 in Their 20s in 2023.5 She continues to play a key role at Ramp, helping the company scale its customer success and activation efforts as it grows.34

Highlights

GHP#108 - Operator#4 - Exploring the Art of Customer Success in ...
Feb 27 · pocus.com
Scaling Go-to-Market: Lessons from Building a Revenue Engine at ...
Scaling Go-to-Market: Lessons from Building a Revenue Engine at ...
Oct 25 · Digital Journal
Bearworks hosted a sold-out New York Tech Week panel on GTM ... - Digital Journal
Megan Yen | 20 in Their 20s 2023 - Crain's New York Business

Related Questions

What are some key strategies Megan Yen used to double revenue at Ramp?
How did Megan transition from leading revenue operations to customer success and activation?
What challenges did Megan face when scaling onboarding at Ramp?
How does Megan's hybrid onboarding model work for different customer segments?
What experiments did Megan run to improve customer activation at Ramp?
Megan Yen
Megan Yen, photo 1
Megan Yen, photo 2
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Location

San Francisco Bay Area