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Michael Vermillion
Making your next customer experience better ☞ Insights on customer experience, customer service excellence, CX transformation and digital trust ☞ Host of the J.D. Power Insurance Intelligence podcast
Michael Vermillion is an accomplished leader with a diverse background, having led organizations of various sizes from start-ups to major corporations.
With a strong passion for technology, brand management, and innovation, Michael has demonstrated his skills across different industries and roles.
He holds an MBA in Corporate Finance & Economics from The University of Chicago Booth School of Business and a Bachelor of Science in Mechanical Engineering from the United States Naval Academy.
Michael's career includes significant positions such as Vice President and General Manager within the Insurance Business Unit, Senior Managing Director for Global Business Intelligence, and VP of Strategy and Innovation in Service Industries at J.D. Power.
His experience also spans roles like Managing Director at Market Risk Partners, Senior Director in Risk Management Solutions, and VP of Product Management at D&B (Dun & Bradstreet).
Michael's professional journey includes leadership roles at Autobex as COO & CFO, Corporate Development at Salient 3 Communications, and Finance and Strategic Planning at Procter & Gamble.
His early experience as a Nuclear Submarine Officer in the U.S. Navy adds a unique dimension to his diverse skill set.
Highlights
We're excited to announce the return of the J.D. Power Insurance Industry Advisory Board that will take place in July in Chicago.
We have some great panels lined up to discuss the economic state of the industry, digital trends, the latest in marketing and acquisition and the future role of the agent.
If you are interested in joining us in Chicago this July, please reach out to me to see if your firm is represented and learn more about attendee eligibility.
We published the J.D. Power 2024 U.S. Property Claims Satisfaction Study yesterday and homeowner insurance claim satisfaction plummeted to a seven-year low. What's happening?
We had a long series of record-breaking catastrophic weather events in 2023.
With 28 severe storms each causing more than $1 billion in damages, the repair process has stretched longer than ever, directly affecting customer experiences.
Learn how the industry is adapting and the critical role of digital tools in navigating these unprecedented times.
Full insights here: https://hubs.la/Q02p_Z330
#Insurance #Money #MarketResearch
