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Mick Jennings

Now Create, Principal Methods SME at ServiceNow

Mick Jennings is a highly experienced professional with expertise in leading Professional Services and Support, including Program and Project Management, Revenue Management, and operations.

His skills include Relationship Management, Negotiations, Strategy, and Leadership, along with experience in managing complex customer projects using methodologies like ITiL v3, Prince 2, Agile, Certified Scrum Master, and Six Sigma.

He is particularly interested in management positions focused on delivering exceptional customer service in challenging environments, leading teams to success.

With specializations in ServiceNow, IT Service Management, Service Delivery, and Client Relationship Management, Mick brings a wealth of experience in Project & Program Management using methodologies such as Agile and Scrum.

His expertise extends to areas like Delivery Management, Incident and Change Management, Business Development, Root Cause Analysis, and Partner Channel Management, among others.

Having held various roles at prestigious organizations like Now Create, ServiceNow, Link Market Services, OpenSpan, Verint Systems, NICE Systems, SCC, and Witness Systems, Mick has a strong background in global services and support management.

His educational background includes studying ITiL v3 Foundation Certificate in IT Service Management and Finance at institutions like FGI, West Kent College, and Homewood College.

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Location

United Kingdom