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Mika Munch

Strategy | Service Design | Strategic UX Research

Mika Munch is a service designer, researcher, and strategist currently working as a Principal Service Designer at Twilio.12 She has a diverse background in technology, design, and research:

Professional Experience

  • Started and grew the Service Design practice on the R&D team of Segment, Twilio Engage, and SendGrid1
  • Previously held positions at NCR Corporation, including Senior Service Design Lead and UX & Service Designer1
  • Worked as a consultant for animal welfare organizations like Austin Pets Alive! and LifeLine Animal Project1

Education

  • Master's degree in Industrial and Product Design from Georgia Institute of Technology, with a concentration in HCI1
  • Bachelor's degree in Computer Science (Media & People) with a minor in Industrial Design from Georgia Institute of Technology1

Skills and Interests

  • Experienced in UX design, branding strategy, and creative direction1
  • Co-founded TopTime Coffee Co., a coffee technology company that evolved into a retail business1
  • Conducted research on animal management tools for animal shelters as part of her master's thesis1

Mika Munch's career demonstrates a strong blend of technical expertise, design thinking, and entrepreneurial spirit, with a focus on service design and user experience across various industries.

Related Questions

What are some of Mika Munch's most notable projects at Twilio?
How did Mika Munch transition from Georgia Tech to a career in service design?
What inspired Mika Munch to co-found TopTime Coffee Co?
Can you share more about Mika Munch's work at NCR Corporation?
What are the key strategies Mika Munch uses in service design?
Mika Munch
Mika Munch, photo 1
Mika Munch, photo 2
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Location

San Francisco Bay Area