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Mike Browning
Marketing, Sales, and Operations Executive | Driving Growth & Innovation | Entrepreneurial Leader | Revenue Generation Expertise | Start-up Visionary | Expert in Strategy, Sales, & Marketing | AI & Tech Enthusiast
Mike Browning is the Chief Revenue & Marketing Officer at Verascape, a role he has held since January 2016. Based in the Greater Chicago Area, Browning is recognized for his extensive experience in sales, marketing, and operations. At Verascape, he focuses on enhancing customer service and reducing operational costs through innovative self-service solutions powered by artificial intelligence and real-time data integration. This approach aims to improve customer experiences and streamline contact center operations for various brands.123
Professional Background
Before joining Verascape, Browning held several significant positions:
- Managing Partner at Earmar Exploration, Inc. (2010 - 2017)
- Paid Advisor and later Co-Founder/President at Inadco, Inc. (2007 - 2015), where he worked on digital advertising solutions.
- Executive Vice President, Marketing Solutions at TransUnion (2003 - 2006).
- Founder and CEO of Douglas-Danielle, acquired by TransUnion in 2003.
- Various roles in sales and marketing at TargetCom and May & Speh, contributing to his deep expertise in marketing technologies and customer acquisition strategies.1
Education
Browning earned a Bachelor of Interdisciplinary Studies in Business, Management, and Marketing, graduating Summa Cum Laude from Arizona State University.1
His career reflects a strong commitment to leveraging technology for improved customer engagement and operational efficiency in the marketing and contact center industries.
Highlights
SELF-SERVICE WILL HAVE A BIG IMPACT IN YOUR CONTACT CENTER
If you need to deflect calls from customer service agents, Verascape has a no risk solution for you. You can service your customers with cloud-based AI and Natural Language Processing (NLP) applications without having to buy or install additional hardware of software. Verascape leverages your existing technology infrastructure to provide self-service as a service - resulting in less calls waiting in que or requiring live agent support. You will improve your customer's experience AND reduce costs. When it comes to implementation and ongoing support, we take care of all the heavy lifting, so your IT group will love you. Plus, there are no development fees and we only charge a small transaction fee when we take care of your customer. Give us a call today at 847-919-8150 or visit us at www.verascape.com. #contactcenter #ivr #iva #chatbots #callcenters #conversationalai #customerservice #callcenter #customercare #nlp #naturallanguageprocessing #selfservice
