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Mike Kowal

Executive Customer Success Leader | Driving retention and expansion for SaaS companies | Building, scaling and mentoring teams | Data-driven | Problem solver

Mike Kowal is a seasoned Executive Customer Success Leader with over 15 years of experience driving customer retention and growth for SaaS companies.

His expertise spans various business activities, including Customer Success, Customer Support, and Implementation and Onboarding, where he excels in building, scaling, and mentoring teams to achieve business and financial goals.

During his tenure as the VP of Customer Success at interface.ai and Lily AI, Mike honed his skills in team leadership and management across different locations and countries.

At Evisort, he successfully established and led the Customer Experience team for a SaaS-based Contract Lifecycle Management company, overseeing significant growth from 2 to over 30 professionals across various customer-centric roles.

With a strong educational background, Mike studied MBA in Marketing and MIS in Decision Sciences with a minor in Computer Science at the University of Dayton.

Having held key positions in reputable organizations such as Foundation AI, BackEngine, Falcon.io, Conversant, Dotomi, Rakuten LinkShare Corporation, and GE Money, Mike has a proven track record in driving customer success strategies and nurturing high-performing teams.

If you are seeking a dynamic leader to propel your customer success initiatives and build results-oriented teams, Mike Kowal is the professional you need to connect with.

Mike Kowal
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Location

Los Angeles Metropolitan Area