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Mike Molinet 🦉
Founder - Branch 🦄 | Founder - Thena 🚀
Mike Molinet is a prominent figure in the tech industry with extensive experience in mobile technology and entrepreneurship. He is the Co-Founder and COO of Branch, a leading Mobile Linking Platform and MMP (Mobile Measurement Partner) that serves over 70,000 apps and thousands of enterprise customers.1 At Branch, Mike built and scaled the go-to-market functions, including sales, customer success, support, and field engineering.1
In addition to his role at Branch, Mike has recently become involved in venture capital. He became a Limited Partner in GTMfund in 2023, citing their commitment to helping portfolio companies with go-to-market expertise.2 He is also listed as a Limited Partner at TCP.3
Mike is known for sharing insights on entrepreneurship, customer support, and technology trends on his LinkedIn profile. He has discussed topics such as the impact of AI on customer support5 and traits of successful founders.6 His LinkedIn username is indeed mikemolinet.7
Most recently, in February 2024, Mike celebrated Branch's 10-year anniversary, mentioning that the company got its start at StartX.4 This indicates his long-standing commitment to the company he co-founded and his continued involvement in its growth and success.
Highlights
Another week, another round of support game love for one of Thena's stud customers, BoostUp.ai 😛
BoostUp.ai was dealing with an issue that many of wish to have…. too many customers!!
They were scattered across various communication channels (email, slack, etc.), and BoostUp needed a way to streamline those comms and pull analytics on them.
Paul G. N. led the charge and completely transformed BoostUp’s support motion into the well oiled machine that it is today.
Today, Paul G. and his crew are using Thena to meet their customers wherever they are.
No more jumping between Slack and Email.
No more missing out on customer requests.
Just simple, unified, top down support across the board.
If you’re in the support game and looking for ways to better deliver exceptional customer experiences, look no further than Paul and BoostUp.ai 🤝
We started working with the gang at Knock a little over a year ago.
Since then, they have been an absolute 🚀.
$12M Series A, countless customers added, and a team of absolute rockstars.
Rachael Thomas is one of them.
As a founding member of the Developer Success Engineer team, she came to us originally to find a way to manage the explosive customer growth Knock was dealing with over Slack.
With Thena, she's built their entire support motion over shared Slack channels as they ship the future of notifications infra for devs.
So excited to keep working with Rachael Thomas and the rest of the Knock crew.
If you aren't using them yet, I'm sure you will be soon 😎
