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Mike Yousef

Helping companies transform and modernize their contact center

Mike Yousef is a seasoned professional with a strong background in customer service. He currently serves as the Enterprise Sales Director at Five9, where he helps companies excel in delivering exceptional customer service. Prior to his role at Five9, Mike held various sales and management positions at well-known companies like Kustomer and Oracle, specializing in customer experience solutions. With a wealth of experience in the technology and telecommunications sectors, Mike also served as the Owner and Sales Director at Verizon Wireless.

Highlights

Jul 19 · linkedin

"Harnessing the power of AI...businesses can not only supercharge their CX strategies but also drive efficiency gains, cost savings, and...customer satisfaction..." says Dara Moon Sr. Product Marketing Manager at TELUS International.

Together, #Five9 and TELUS International help brands revolutionize customer engagement.

Read more. #AI #CX #PartnerPowered

Jul 17 · linkedin

Despite the growing preference for self-service options, only 15% of customers have confidence in modern tools like chatbots. Building trust in these channels is crucial for improving efficiencies and deflecting mundane tasks.

Watch our on-demand webinar on Digital Self-Service and learn how to build trust in digital self-service tools and enhance customer engagement with #Five9 Digital Intelligent Virtual Agent..

#IVA #CX #AI #SelfService

Mike Yousef
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Location

Greater Boston