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Miles Beckstead

Customer Success Leadership and Operations

Miles Beckstead is a seasoned professional in the field of customer success, currently serving as the Head of Customer Success at unitQ since May 2022. In this role, he is part of the executive leadership team and focuses on enhancing customer-facing functions, including Customer Success, Implementation, Support, and Professional Services, utilizing AI to improve product quality for major clients like Uber and PayPal.13

Prior to his current position, Beckstead worked at Iterable from 2017 to 2022, where he held various roles including Senior Manager of Mid-Market Customer Success and Director of Customer Success. During his tenure at Iterable, he was instrumental in achieving significant growth within the Customer Success team.21 His career also includes experience at companies like Cloudwords and UserTesting, where he progressed through various customer support and analysis roles.12

Beckstead holds a degree in International Studies with a focus on Business from Brigham Young University - Idaho.1 His expertise lies in scaling customer success operations and leveraging technology to enhance customer experiences.

Highlights

Oct 10 · theorg.com
Miles Beckstead - Head Of Customer Success at unitQ - The Org
Nov 8 · unitq.com
unitQ Head of Customer Success Miles Beckstead speaking at Ada ...
unitQ Head of Customer Success Miles Beckstead speaking at Ada ...

Related Questions

What are some key achievements Miles Beckstead has accomplished at unitQ?
How did Miles Beckstead contribute to the growth of the Customer Success team at Iterable?
What specific AI strategies has Miles Beckstead implemented at unitQ?
What companies has Miles Beckstead worked with in his customer success roles?
How did Miles Beckstead's experience at UserTesting prepare him for his roles at Iterable and unitQ?
Miles Beckstead
Miles Beckstead, photo 1
Miles Beckstead, photo 2
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Location

San Francisco Bay Area