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Miles Beckstead

Customer Success Leadership and Operations

Miles Beckstead is a seasoned professional in the field of customer success, currently serving as the Head of Customer Success at unitQ since May 2022. In this role, he is part of the executive leadership team and focuses on enhancing customer-facing functions, including Customer Success, Implementation, Support, and Professional Services, utilizing AI to improve product quality for major clients like Uber and PayPal.13

Prior to his current position, Beckstead worked at Iterable from 2017 to 2022, where he held various roles including Senior Manager of Mid-Market Customer Success and Director of Customer Success. During his tenure at Iterable, he was instrumental in achieving significant growth within the Customer Success team.21 His career also includes experience at companies like Cloudwords and UserTesting, where he progressed through various customer support and analysis roles.12

Beckstead holds a degree in International Studies with a focus on Business from Brigham Young University - Idaho.1 His expertise lies in scaling customer success operations and leveraging technology to enhance customer experiences.

Highlights

Mar 4 · linkedin

Hiring CSM's! If you know an excellent CSM in SF or NYC send me a DM. Looking for a technical background, experience in Solutions/Consulting is a strong plus. Vertical experience with AI, CX, QA, UX related software also a plus. It's a great time to get onboard at unitQ. Thanks for the help, LI friends!

#hiring #customersuccess #unitq Christian Wiklund Niklas Lindstrom Katie Hurley Jon Bratton (F.ISP) Olivia Scott Sierra Kirtz, M.ED

Nov 16 · linkedin

Come work with me! Hiring CSM's in SF, NY, London, and Remote. We're building something special at unitQ.

Also hiring on our amazing sales team led by THE Marty Riley.

#unitq #customersuccess  #customerexperience  #productquality  #productinnovation

Christian Wiklund Caitlin McDevitt Aaron Verstraete 🇨🇦🇺🇸 Niklas Lindstrom Kim Walch, CPA

Related Questions

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What specific AI strategies has Miles Beckstead implemented at unitQ?
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How did Miles Beckstead's experience at UserTesting prepare him for his roles at Iterable and unitQ?
Miles Beckstead
Miles Beckstead, photo 1
Miles Beckstead, photo 2
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Location

San Francisco Bay Area