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Minoti Behara

CS Head India PayPal

Minoti Behara is a Senior Customer Operations leader with 25 years of diverse experience in FinTech, DTH (Tatasky), Telecom (Bharti Airtel, Tata Teleservices, Videocon & MTS Telecom), Paging (Motorola), and Education consulting (Aptech, Visu).

She has effectively managed all aspects of Customer Service Operations, implementing Service and Outsourcing strategies while leading large teams in National/Functional Head roles.

Minoti's specialties include being a Certified Assessor for TBEM Leadership Program, a 6 Sigma Black Belt from Bharti Mobile Limited, a Certified ISO Lead Auditor by CII, a Certified Quality Trainer by the Phillips Crosby Associates, a Certified ISO Internal Process Auditor, and a Certified Quality Specialist by M/s IQL (Institute of Quality Limited).

Her educational background includes studying MCom, Commerce, Marketing, Statistics, and Economics at Osmania University, along with attending St Anns High School.

Throughout her career, Minoti has held significant positions such as Head of Customer Solutions at PayPal, Vice President Customer Service at Vodafone, Vice President at Tatasky, and Associate Director CS Head Delhi & Haryana at Sistema Shyam Tele Services, among others.

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Location

Chennai, Tamil Nadu, India