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Mohammed Lokhandwala
Vice President | Human Resources (HR) | Storyteller
Mohammed Lokhandwala is the Vice President of Human Resources at Netscribes, a data and insights company.1 With 20 years of comprehensive experience in HR, he heads the HR department at Netscribes, overseeing all aspects of human resources while focusing on strategic initiatives.13
Career History
Mohammed's professional journey with Netscribes has been interesting:
- He initially worked as a Manager-HR at Netscribes from 2007 to 2011.3
- After leaving Netscribes, he gained experience at other companies, including roles at Ugam and Dentsu.4
- In 2024, he rejoined Netscribes as their HR Head (Vice President).3
Expertise and Responsibilities
As the HR Head at Netscribes, Mohammed Lokhandwala is responsible for:
- Leading the Human Resources and Recruitment team5
- Overseeing all aspects of HR operations
- Focusing on strategic HR initiatives
- Contributing to the company's leadership team1
Mohammed is known as a results-driven HR professional, bringing his extensive experience to bear in his role at Netscribes.2 His LinkedIn profile, under the username lokhandwalamohammed, showcases his professional background and connections in the industry.2
Highlights
Why does it have to be escalated?
I switched to #JioAirFibre late last year and have had good connectivity over the last 8 to 9 months. Around mid-July, after I came back from my native place, I noticed that the internet connection was down. Given that I was on mobile data, it did not occur to me for a couple of days that the internet connection was not restored.
I called up the customer service desk and they said "there is a technical issue in your area because of which there is an outage". I asked them about the TAT but they didn't have any TAT from the system. I asked them to register a complaint and give me a complaint ID. They kept declining the request saying "we cannot take a complaint for this because there is a glitch which our teams are currently working to resolve."
A week went by and I again called up the customer service desk and the same reply - we are working on this but don't have a TAT and we cannot register your complaint. I would have made at least 5 such calls over a period of nearly a month and they kept giving the same response.
My kids who have their school assignments, had to face the brunt, the most of this outage for over a month.
In one of the calls, I remember asking the customer service executive about my validity period given that the connection was lost for nearly a month and they said "don't worry, our team would take care of this."
Finally, around end of August, I was given a date that by 24-Aug-24, the connection would be restored. And yes, the connection was restored.
Now, I called-up the customer service desk again to check on the validity extension and to my shock they said "your connection is working perfectly fine and we do not have any records of any outage and neither is there any complaint from your end."
The next day, I again called up the customer service desk and they gave me the same sh** and I lost it. I sat down to see what is it that I could do something about this complete dismissal and unprofessional treatment.
I found about the appellate tribunal for Mumbai for Jio and dropped them an email highlighting my concerns. I also copied Mr. #MukeshAmbani on the email.
The same evening, I received a call from Lalit Pednekar who was from the escalation team and he heard me out and assured that he would get this sorted and would call me back in a couple of days. He did call back to inform that the my concern was a valid one and they would do the needful in terms of the validity period and the adjustment of the charges, accordingly.
While I was not willing to give-up on this and take the fight to the company, I am sure there would be many in my area, who would still be making phone calls to the customer service desk and getting a deaf ear.
Why does it have to be escalated for someone to look into it and harass the customer - why cannot the customer service teams be kind enough to resolve it before it gets escalated?
Consumer Forum - India
Reliance Industries Limited #NeetaAmbani #AakashAmbani
In the midst of chaos, still appreciate the effort(s)...
Maa underwent treatment for breast cancer over a period of 4 years – during this period, multiple doctors treated her. Right from the time of her first round of chemotherapy, to the surgery, to the post operative chemotherapy, to the radiation, to the relapse and the subsequent rounds of chemotherapy – there were so many doctors, nurses who had taken care of Maa and worked their best to help treat her.
She finally won the battle against the disease and did not let it affect her anymore – she left us forever to be in a much better place, with God. Having passed away in my arms, I was broken in that moment, 7 years back, when she left us. It took me days to get over the fact that she was no more with us, while still being present in my heart and my soul.
While I was recovering from that state, it suddenly struck me that the people who treated her all these years and helped us keep her alive and kicking, need to be told that she is no more and also need to be thanked for their efforts which helped Maa fight the disease for 4 years.
A week or so after her demise, I sat down on one of the days and sent out my note to each of the doctors and the hospitals – letting them know that Maa had left us and thanking them and their respective teams who treated Maa all these years.
Many of those people replied with their condolences and all, but what mattered to me was how I made them feel – made them feel valued and appreciated despite being in the midst of chaos in life.
It is Raksha Bandhan today for all our Indian families and for everyone who supports us and takes care of us, a very happy Raksha Bandhan to all!
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.