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Monica Sharma
Principal, UX Research at American Express
Professional Background
Monica Sharma is an accomplished designer and researcher, recognized for her strategic thinking and user-centered approach in various leading organizations. With a wealth of experience in UX research and design, Monica has held significant roles in high-profile companies such as American Express and Citi, where she contributed to the development of user experience strategies that resonate deeply with users. As Principal of UX Research at American Express, she played a pivotal role in steering user insight initiatives to enhance product offerings, ensuring user satisfaction while driving business results. At Citi, as VP of UX Research and Strategic Capabilities, her leadership helped to elevate the organization's understanding of consumer behavior through thorough research methodologies and data-driven insights.
Throughout her career, Monica has consistently demonstrated her passion for breaking down complex problems, identifying user needs, and translating them into actionable design solutions. Her collaborative leadership style fosters teamwork and encourages innovation, providing superior experiences for both clients and users. With her diverse experience ranging from freelance positions to full-time roles, she has effectively adapted to varying organizational cultures while maintaining a firm commitment to excellence in design and research.
Education and Achievements
Monica Sharma holds a Bachelor of Arts degree in Psychology, with a focus on Behavioral Neuroscience from the prestigious University of Southern California. This foundation in psychology coupled with her subsequent education gives her a unique edge within the UX design domain, allowing her to understand user behavior at a fundamental level.
In pursuit of broadening her skill set, Monica achieved certification as a 200-hour Yoga Instructor at CorePower Yoga, reflecting her belief in holistic well-being, which she integrates into her professional life. Furthermore, she earned a Master of Science in Computer Software Engineering from Loyola University Chicago, equipping her with essential technical knowledge that enhances her design capabilities.
Her educational background is complemented by her extensive work experience, where she not only contributed to major companies but also influenced future generations of professionals as a Board Member of the Alumni Entrepreneurs Network at USC Alumni Association.
Notable Contributions and Projects
Monica's diverse roles in organizations reflect a rich tapestry of experiences that have enriched her professional journey. Her passion for user experience was evident during her tenure as a Lead User Experience Researcher at Rokkan, where she spearheaded various initiatives to create user-centric solutions that align with business objectives.
As a Yoga Instructor at CorePower Yoga, she cultivated a uniquely nurturing atmosphere that extends beyond physical practices, emphasizing mindfulness and balance, which are crucial for fostering creativity in design processes.
Monica has also served as a Senior UX Researcher at Northwestern Mutual, leading key research studies that informed product development and strategic decisions. Her insights not only enhanced the user journey but also improved business performance metrics. Her entrepreneurial spirit was showcased during her freelance stints as a User Experience Designer and Researcher, where she successfully helped numerous startups and established firms refine their user experiences through dedicated research and design efforts.
In positions such as User Experience Intern at GeneXus USA and ResNet Manager at Loyola University Chicago, Monica consistently demonstrated her ability to adapt and thrive in various environments, producing valuable insights and research that still contribute to current user experience practices. Furthermore, her research endeavors, including being a Research Assistant for several studies at the University of Southern California, solidified her commitment to leveraging research in real-world applications.
All these experiences have collectively molded her expertise, making Monica an asset in any endeavor she undertakes, whether it's leading a team of designers, conducting in-depth user research, or mentoring budding UX professionals.
Conclusion
Monica Sharma's journey in the fields of UX design and research showcases a perfect blend of creativity, analytical thinking, and strategic leadership. With a strong academic background and a multitude of professional experiences that enhance her understanding of user needs, she continues to leave a lasting impact wherever she goes. Through her work, Monica not only champions the user’s voice but also exemplifies the importance of collaboration and innovation in design—a true testament to her passion for creating superior user experiences.
