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Monika Johnson

CRM Operations Manager at Harrods

Monika Johnson is a seasoned CRM Operations Manager known for her expertise in overseeing the operational, technical, and process elements of Customer Relationship Management to enhance customer experiences.

She showcases a remarkable ability to blend business insight with IT functionalities to drive successful CRM projects, introduce cost-effective solutions, and integrate new technologies to optimize operations efficiency.

With a background in management training from Oxford Summer School and experience at esteemed organizations like Harrods and Data Locator Group Ltd, she possesses a strong foundation in leading high-performing teams, refining business processes, and championing a unified 'single customer view' focus.

Monika has a history of excelling in roles varying from CRM Operations Manager to Campaign Operations Manager, CRM Data Analyst, and Information Systems Operational Analyst, all of which have enriched her skill set in managing end-to-end CRM processes and fostering strategic supplier relationships.

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Location

Bromley, United Kingdom