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Laurent Moreau
Deputy Global Head - Transformation & Finance - Technology Services
Professional Background
Laurent Moreau is a seasoned professional with an impressive 25 years of experience in the banking industry, specifically focusing on IT infrastructure and managing internal client relationships in both retail and investment banking sectors. Over the years, Laurent has cultivated a deep understanding of the complexities inherent in IT service delivery, consistently demonstrating his capabilities in managing intricate IT structures. His expertise goes beyond conventional IT management; he is well-versed in driving transformations and optimizing processes within the technological landscape of finance.
With a strong commitment to enhancing customer relationships, Laurent has successfully bridged the gap between IT services and client needs, effectively aligning business and technology strategies. His extensive experience in global IT transformation initiatives showcases his adeptness at navigating change management processes. He understands how to not only adopt new technologies but also how to ensure that they positively impact client satisfaction and operational efficiency.
Laurent’s career at Société Générale has been marked by various prestigious roles, including Deputy Head of Global Chief Operating Officer. In this capacity, he played a pivotal role in overseeing operations, ensuring that business needs were met while also enhancing the performance of IT services. His leadership has been instrumental in driving cost performance management initiatives, further showcasing his proficiency in fostering both operational efficiency and effective budget management. Additionally, his previous role as Head of Technical Foundation involved overseeing critical areas such as networking and data center operations, reaffirming his technical competencies and his strategic vision for IT infrastructure.
Moreover, Laurent has also headed the Service Center focused on Marketing, where he contributed to molding the customer experience and aligning marketing initiatives with technological advancements, enhancing client engagement across various platforms. His holistic approach to IT and business objectives has established him as a trusted figure in the intersection of technology and finance.
Education and Achievements
Laurent’s educational background lays a solid foundation for his career in IT and finance. He holds a Diplôme d'ingénieur specializing in network systems and telecommunications from Télécom SudParis, a prestigious institution known for producing top-tier technology professionals. This degree has undoubtedly equipped him with the necessary skills to manage and transform complex IT systems effectively.
Further enhancing his qualifications, Laurent pursued a degree in MIAGE (Méthodes Informatiques Appliquées à la Gestion des Entreprises) at Université Paris Dauphine, a program that merges computer science with business management. This dual focus has been instrumental in helping him facilitate conversations between technical teams and business stakeholders, ensuring alignment on strategic goals and customer service excellence. Additionally, he earned a Master of Finance from Université Paris Dauphine, allowing him to deepen his financial acumen, essential in adapting IT frameworks to meet financial industry demands.
Laurent's educational credentials not only emphasize his technical expertise but also his understanding of the financial sector's nuances, making him a well-rounded professional capable of driving innovative solutions within the banking industry.
Achievements
- Global IT Transformation Leadership: Laurent has successfully led initiatives at Société Générale aimed at transforming the bank's IT infrastructure to align with rapidly evolving market demands, showcasing his visionary approach and ability to anticipate industry trends.
- Cost Performance Management: As Head of Chief Operating Officer - Cost Performance Management, he implemented several key strategies that improved efficiency in use of resources and reduced operational costs without compromising service quality.
- Expert Negotiator in Outsourcing: Laurent's experience includes a strong emphasis on negotiating outsourcing contracts, ensuring the bank leverages optimal services while maintaining focus on customer satisfaction.
- Customer-Centric IT Services: Under Laurent's guidance, the service center for marketing was significantly enhanced, fostering better client interactions and an elevated customer experience, demonstrating his commitment to integrating client needs into IT solutions.
