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Muhammad Khan

NPS Operations Manager - Customer Experience Improvement at Australia Post

Muhammad Khan is a seasoned professional with over 12 years of experience specializing in Quality Assurance & Governance, Program Management, and Customer Experience Management.

His expertise includes Voice of Customer Programs, NPS, CSAT, Churn improvement, Customer Care & Retail Operations, Program/Project Governance, Continuous Improvement Programs, CRM, Root Cause Analysis, Data Analysis, Budget Management, and Cost Optimization.

He has a proven track record of designing and implementing successful improvement programs and initiatives by leveraging insights from both quantitative and qualitative data.

Muhammad Khan is adept at developing business cases targeted at C-Level Management in the service industry, with a focus on enhancing customer experience and driving revenues.

He has extensive experience in managing customer operations for organizations with diverse touchpoints, encompassing both physical and digital channels.

Currently, he serves as an Advisor for Customer Experience Management Programs at stc السعودية.

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Location

Melbourne, Victoria, Australia