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Nadav Kemper

Co-Founder & CEO at Quack AI

Nadav Kemper is a prominent figure in the field of customer support and technology, currently serving as the Co-Host of the podcast The Future of CX since June 2024. He is also the Co-Founder and CEO of Quack AI, a company focused on enhancing customer support operations for SaaS businesses by transforming support tickets into opportunities for improvement.1

Professional Background

Kemper has a rich background in product management and technology startups. Before his role at Quack AI, he co-founded Meetee, an AI-powered assistant designed to create actionable items from meeting summaries, which he managed from 2019 to 2020. He also served as a Project & Product Manager for the Hebrew Scouts Movement in Israel from 2016 to 2018, where he contributed to the development of educational content and community engagement tools.1

His work primarily revolves around innovating customer support processes, making him a thought leader in the industry.

Highlights

Aug 28 · linkedin

ראיונות עבודה לוקחים מלאאא זמן, זאת הסיבה שאנחנו לא תמיד עושים אותם 🙄

לפעמים אנחנו מזהים כישרון וישר מתחילים לעבוד יחד.

כשגייסנו את מעצבת המוצר שלנו לא עשינו לה ראיון בכלל.

היה לנו צורך מיידי והודעתי לה: "יש לי פרויקט ואני עובד רק איתך. איך מתחילים?"

התחלנו לעבוד יחד על הגרסה הראשונה לאתר של Quack AI

תוך 20 ומשהו ימים ופרויקט מוצלח- אמרתי לה: ״אנחנו ממשיכים לעבוד יחד, בואי נמצא דרך להפוך את זה לקבוע ורשמי״.

המשכנו לעבוד בחודשים האחרונים כשהיא במשרה חלקית אצלנו וגם עובדת כפרילנסרית, ובעוד שבוע היא מתחילה לעבוד איתנו במשרה מלאה.

הרסנו לה את הביזנס שהקימה במו ידיה, וזה מה שהיינו שמחים לעשות גם לכם 😈

אם אתם מתלבטים על המשך הקריירה שלכם- תדעו שאנחנו מחפשים:

 B2B Sales Representative עם שנתיים ניסיון ורעב מטורף להצליח!

נשמח לקבל קו״ח ו/או המלצות.

Aug 27 · linkedin

"Hey, I'm Vicky, the personal assistant bot. Maybe I am not a human, but I will do my best to make the conversation pleasant and human. I want to help you, so I need your account number. Can you please...."

Dear "Vicky", If I'm talking to you - Please be practical. Get straight to my problem and solve it.

Can't solve it? That's ok. Escalate to a human agent ASAP.

Thank you, A "human with limited time."

BTW, for Quack AI  Auto-Pilot, it takes 0.2 Seconds to understand whether a problem can be solved autonomously or if a human agent needs to intervene.

If that's the case, the human agent will also get a summary and a suggestion from the Quack co-pilot.

Related Questions

What inspired Nadav Kemper to start Quack AI?
How does Quack AI differ from other customer support solutions?
What are some key takeaways from The Future of CX podcast?
How did Nadav Kemper transition from product management to CEO?
What challenges has Nadav Kemper faced in the SaaS industry?
Nadav Kemper
Nadav Kemper, photo 1
Nadav Kemper, photo 2
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Experience

Co-Founder & CEO at Quack AI (March 2023 - Present)
Squad as a Service at Re:Invented (September 2019 - March 2023), Lead Product Manager, B2C at Roundforest (September 2022 - February 2023), Lead Product Manager, B2C at Jasper (July 2021 - September 2 at Hebrew Scouts Movement in Israel (2011 - 2013)

Education

Bachelor of Arts (B.A.) in Digital Communication and Media/Multimedia from Reichman University (2014 - 2018); User Experience and Product Design from Create future (2017 - 2018)

Location

Tel Aviv District, Israel