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Natasha Garrett
Senior Sales Operations Specialist at ServiceNow
Professional Background
Natasha Garrett is a dynamic professional with a robust background in sales operations and marketing. With a career that spans several significant roles in well-known organizations, she has demonstrated her ability to drive results and enhance organizational efficiency in the fast-paced technology sector.
Natasha's journey began as a Shift Supervisor at Starbucks, where she honed her customer service skills and developed a keen understanding of team management and operational excellence. Subsequently, she stepped into the role of Assistant to Project Manager at MarkeTeam, where she gained valuable experience in project coordination and support. Her ability to communicate effectively and manage diverse tasks led her to the sales environment where her career truly flourished.
She made impactful contributions at Apptio as a Sales Development Representative, where her skills in customer engagement enabled her to effectively contribute to the company's sales pipeline. Following this role, Natasha advanced to become an Enterprise Sales Development Representative at SalesLoft, further solidifying her expertise in sales strategies and client relations. During her time at SalesLoft, she built strong relationships with clients and leveraged insightful data analytics to optimize sales processes.
Most recently, Natasha held the position of Senior Sales Operations Specialist at ServiceNow. In this capacity, she played a vital role in advancing sales strategies and improving operational workflows. Her contributions helped to streamline processes and drive sustainable growth, showcasing her leadership skills and her ability to work effectively within collaborative teams.
Education and Achievements
Natasha Garrett earned her Bachelor’s degree in Marketing from Kennesaw State University, where she developed a solid foundation in marketing principles and business strategies. Throughout her time at university, she engaged in various projects that honed her analytical and strategic thinking skills. Natasha's academic background in marketing has been instrumental in shaping her approach to sales operations, helping her understand market trends and consumer behavior.
With a passion for continuous learning and professional development, Natasha has consistently sought out opportunities to expand her knowledge and skillset. She is dedicated to staying current with industry trends and leveraging new technologies to enhance her performance and the success of her team.
Achievements
Natasha's career achievements reflect her commitment to excellence and her results-oriented mindset. At ServiceNow, she distinguished herself not just through her sales operations insights but also through her ability to foster cross-departmental collaboration, which enabled her team to achieve its objectives efficiently. Her experience in dynamic sales environments, coupled with her marketing background, empowers her to make strategic decisions that positively impact organizational success.
Her tenure in various sales positions has equipped her with a deep understanding of sales processes, customer needs, and effective communication strategies. Natasha's professional journey illustrates her capability of navigating complex sales landscapes, adapting to ever-changing market demands, and achieving success through innovative solutions.
In conclusion, Natasha Garrett is an accomplished sales operations specialist with a solid foundation in marketing and significant experience in technology sales. Her career trajectory demonstrates her ability to adapt, learn, and lead in diverse roles, making her a valuable asset to any organization. Enthusiastic about her field, Natasha continues to strive for excellence in all her endeavors and is committed to fostering the growth and success of her teams and clients alike.
Highlights
Three years with Servicenow! To many more :) It's been such a ride with this company, I'm excited to see what the future holds.
Not one to post on any form of social media, but I'm very excited to share my new role at ServiceNow as a Sales Operations Specialist and I have thoughts on being an SDR! Read below if you'd like to hear.
Being an SDR for the last two years taught me more about myself than anything else. I have always been a sensitive person, and I have always felt my feelings hard. It's no secret that when you're an SDR you deal with a lot of rejection and a lot of unfriendly execs. But one thing that will stick with me as a true learning experience is this advice: Avoid riding the highs and especially the lows. I've always done that, but this role taught me how to take a step back, take in my environment whether it was positive or negative, and stay optimistic but level-headed. From being told that I was scum and going on walls of shame, to setting meetings that eventually turned to closed-won opportunities, I learned how to develop a thick skin and most importantly how to stay level-headed. I would not have developed this skill had I not endured SDR land for two whole years, and I will forever benefit from it.
I'm grateful for the experience I gained at both Apptio and Salesloft, and am looking forward to this new challenge with such an incredible company like ServiceNow :)
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.