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Neil Cantor

I help incumbents and insurgents grow with purpose, constantly transform and impact the world | Global Brand Leader, Founder, Advisor | CMO/CPO | Growth Ops Builder | Digital, Product, CX, Innovation, Transformation

Neil Cantor is an expert in growing brands and businesses into revenue powerhouses by putting customer experience at the center of their operating model. With a notable track record that includes co-founding the Autograph Collection, the fastest-growing and most accretive brand in Marriott's history, and transforming the Ritz Carlton, W, Westin, and Marriott brands' customer experience and operating model to launch into all-inclusive and 'win' with developers, operators, and consumers, Neil brings an integrated understanding of building high-growth services that create value and improve lives.

His expertise includes service excellence, CX innovation, and transformation, leadership brand building, commercial effectiveness, venture acceleration, and accelerated growth as a discipline. Neil's leadership style nurtures an extraordinary sense of creative competitiveness, an obsession with customer experience and service excellence, and a founder's mindset.

Neil's collaborations include Marriott, Revel Entertainment, Dow Jones, IDEO, Choice International, and Design that Matter. He has a bachelor's degree in International Relations from Cornell University and an MBA from MIT Sloan School of Management.

Currently, Neil serves as an Entrepreneur In Residence at Otherlab, where he helps grow businesses and brands into customer-obsessed, creatively competitive revenue powerhouses, and previously worked as the Vice President of Customer Experience Design & Innovation (Digital & Physical Products & Services) at Marriott International.

Highlights

Feb 27 · linkedin

Space where you thrive just by being in it....wait, what?

How about 5 billion square feet of space fueling the wellbeing and performance of 25 million people in 74,000 commercial and residential locations across 130 countries - just by their being in those spaces. And 150+ Fortune and Global 500 companies taking action and demonstrating leadership in their commitment to the wellbeing of employees by choosing offices in buildings certified WELL.

Well done, WELL (& Delos), on this milestone! 

Read more about it here: https://lnkd.in/gt4CByYr

#WeAreWell #IAQ #IEQ #IndoorEnvironmentalQuality #AirQuality #realestate #proptech #sustainability #customerfirst #healthyhome #healthandwellbeing #healthybuildings #esg #realestate #peopleandplanet #health #MentalHealth #healthtech #digitalhealth #humancapital

Dec 12 · linkedin

‘Marriott Hotels making it’s all-inclusive debut… ’

This is so exciting to read and revel in the power of purpose to propel new possibilities.

From early ideas shared with Julius W. Robinson, Tina Edmundson and CALA President (fmr) Tim Sheldon that reflected nascent signals of shifts in value with consumers to guest experience blueprints for extending the Marriott Hotels brand and other Marriott International brands into the all-inclusive category to this launch and ‘more’ to come.

Congrats to the many amazing leaders and teams across the enterprise and in market, property owners and partners who are helping accelerate

  • this next evolution in resorting for travelers and category redefinition
  • new growth opportunities for Marriott, owners and franchisees
  • a more creatively competitive global enterprise that grows with purpose, constantly transforms and impacts the world

(special shout out to Katherine Rodriguez, Jeff Pollard, Angela S. Kuzma, Sasha Haynes and other early developers of the all-inclusive opportunity)

#growth #culture #leadership #cxtransformation #productinnovation #growthOS #marriottbonvoy #AllInclusiveByMarriottBonvoy #TravelWithMarriott #UnforgettableExperiences #marriottbonvoy

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Neil Cantor
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Location

Washington DC-Baltimore Area