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Neil Wieloch, PhD

Builder of Experience Research & Insights Programs

Neil Wieloch, PhD is an experienced professional in customer research and experience management, currently serving as Sr. Director, Experience Research & Insights - Global Office of Experience Management at SAP.1 He has over 15 years of experience in delivering meaningful insights to improve customer experiences.1

In his current role at SAP, which he has held since September 2020, Neil leads a team of researchers, analysts, and designers responsible for setting standards, collecting and analyzing data, and synthesizing insights to inform experience strategies.1 He works directly with global Sales, Marketing, Support, and Product teams to develop strategic direction and execution of innovative experiences.1

Prior to joining SAP, Neil held several leadership positions at other companies:

  • Sr. Director, Strategic Product Planning at Qualtrics (2019-2020)
  • Head of Customer Marketing at Qualtrics (2018-2019)
  • Director, Brand & Marketing Strategy Insights at 1-800 CONTACTS (2014-2018)

Neil's academic background includes a PhD, and he has experience as an Adjunct Professor teaching Marketing Research Methods at Brigham Young University.1 His diverse career also includes roles in market research, sociology, and advertising.1

Neil is based in Salt Lake City, Utah, United States.1 He is known for his expertise in uncovering unique insights and identifying new ways to serve customers.1

Highlights

Dec 1 · sap.com
Employee Experience Management - SAP
Feb 21 · news.sap.com
How SAP Is Using Experience Management to Make Itself Run Better
Oct 18 · Forbes Now
The Seven Hidden Habits Of The New Insights Professional - Forbes Now
Oct 18 · Forbes
The Seven Hidden Habits Of The New Insights Professional - Forbes

Related Questions

What are some key insights Neil Wieloch has uncovered in his career?
How does Neil Wieloch's work at SAP differ from his roles at Qualtrics and 1-800 CONTACTS?
What specific strategies does Neil Wieloch use to improve customer experiences?
Can you provide examples of Neil Wieloch's contributions to employee experience management at SAP?
How has Neil Wieloch's background in sociology influenced his approach to customer research?
Neil Wieloch, PhD
Neil Wieloch, PhD, photo 1
Neil Wieloch, PhD, photo 2
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Location

Salt Lake City, Utah, United States