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Nick Lewis
NA Service Delivery Manager at Tangoe
Professional Background
Nick Lewis is a seasoned professional in the field of computer networking and service delivery management with extensive experience that spans multiple reputable organizations. He currently holds the position of Service Delivery Manager at Tangoe, where he leverages his expertise to enhance service delivery and customer satisfaction. Nick's journey in the technology sector is marked by various influential roles that have shaped his skills in customer success and technical support.
Prior to his current role, Nick served as the NA Service Delivery Manager at MOBI Wireless Management, where he played a crucial role in overseeing service delivery operations and ensuring that clients received the highest standards of service. His experience at MOBI began as a Customer Success Manager, where he worked closely with clients to understand their needs and ensure that their technological requirements were met efficiently. Nick also served as the Onsite Mobility Manager for Procter & Gamble at MOBI, a key role that required him to manage onsite support and mobility solutions for one of the largest consumer goods companies in the world.
Beyond his time at MOBI, Nick has held several significant positions that have contributed to his vast knowledge and skill set. He started his career as a Wireless Support Technician at NetJets, focusing on technological solutions for the aviation industry. He also honed his technical abilities as a PC Technician at Pomeroy and as a Computer Technician at Signal Office Supply, where he provided IT support and services. Nick's early career included being an Office Assistant/IT Support at Southwest Ohio Gastroenterology, granting him foundational skills in IT support and customer service.
With a strong background in service delivery management and customer support, Nick's multifaceted career incorporates hands-on technical expertise and leadership within fast-paced settings. Notably, he served as a 13F - Fire Support Specialist in the US Army, where he developed essential skills in teamwork, discipline, and strategic thinking, which have undoubtedly enriched his professional endeavors in civilian roles.
Education and Achievements
Nick Lewis began his academic journey at the University of Cincinnati, where he studied Computer Networking & Applications. This foundational education provided him with the fundamental knowledge required to excel in network management and support, essential components of his later career. Additionally, he obtained a Computer Networking Certificate from Brown Mackie College, Cincinnati, further refining his skills and establishing a strong theoretical understanding of networking concepts.
Nick's diverse educational background laid the groundwork for his successful career in IT and service delivery management. His commitment to ongoing professional development in the field of computer networking has been instrumental in his ability to navigate complex challenges and deliver exceptional service to clients.
Notable Achievements
Throughout his career, Nick Lewis has achieved numerous milestones that showcase his dedication and expertise. His tenure at MOBI Wireless Management was marked by successful project implementations and streamlined processes that enhanced service delivery for clients. His role as an Onsite Mobility Manager at Procter & Gamble exemplified his ability to integrate mobility solutions tailored to specific client needs, further establishing his reputation as a leader in customer success.
At Tangoe, Nick's contributions continue to shape operational excellence, impacting overall client satisfaction and service efficiency. His experience in the military as a Fire Support Specialist has imbued him with a strong sense of responsibility and leadership, elements that have directly contributed to his professional success.
Nick Lewis embodies the ideal blend of technical expertise, customer-oriented service, and leadership qualities that are essential for thriving in the complex world of IT and networking. His commitment to excellence and continuous improvement makes him a valuable asset to any organization he serves.
