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Nicole Price

Customer Experience Evangelist

Nicole Price is currently a Product Manager for Analytics and Performance Coaching at Calabrio, Inc., a role she has held since September 2023. In this position, she focuses on leveraging analytics to enhance performance coaching within customer engagement and contact center environments. Her expertise lies in optimizing customer experiences through data-driven insights and innovative strategies.

Previously, Nicole was recognized as a Customer Experience Manager at Radial, a bpost company, where she was involved in improving First Contact Resolution and breaking down data silos through effective use of Calabrio's tools. During her time there, she was awarded the Champion Award at the Calabrio Customer Connect conference for her advocacy and contributions to the Calabrio Champions Network, showcasing her leadership in promoting best practices in workforce optimization and customer engagement strategies.134

Nicole is passionate about professional development, particularly for women in the workplace, and enjoys sharing knowledge at industry conferences. She has a strong background in customer experience management and analytics, making her a valuable asset in her current role at Calabrio.23

Highlights

Dec 13 · calabrio.com
C3 2018 Speaker Spotlight: Q&A with Nicole Price, Radial, a bpost ...
Sep 12 · globenewswire.com
Calabrio Announces ONE Award Winners at Global User

Related Questions

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Nicole Price
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Location

Palm Bay, Florida, United States