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Nicole Price

Customer Experience Evangelist

Nicole Price is currently a Product Manager for Analytics and Performance Coaching at Calabrio, Inc., a role she has held since September 2023. In this position, she focuses on leveraging analytics to enhance performance coaching within customer engagement and contact center environments. Her expertise lies in optimizing customer experiences through data-driven insights and innovative strategies.

Previously, Nicole was recognized as a Customer Experience Manager at Radial, a bpost company, where she was involved in improving First Contact Resolution and breaking down data silos through effective use of Calabrio's tools. During her time there, she was awarded the Champion Award at the Calabrio Customer Connect conference for her advocacy and contributions to the Calabrio Champions Network, showcasing her leadership in promoting best practices in workforce optimization and customer engagement strategies.134

Nicole is passionate about professional development, particularly for women in the workplace, and enjoys sharing knowledge at industry conferences. She has a strong background in customer experience management and analytics, making her a valuable asset in her current role at Calabrio.23

Highlights

Jul 11 · linkedin

Well my time has come. I am hoping that my network will rally to help me find my next exciting role. I am hugely passionate about creating great Customer Experiences and have deep expertise in operationalizing CX practices, consulting in Customer Experience for enterprise-sized businesses, and creating technology that makes CX analysis easier. I would appreciate your support in sharing any connections, advice, or opportunities you are willing to offer. #OpenToWork

Oct 12 · linkedin

Calabrio is looking for a Product Manager and I'm hoping to spread the word to my network. Contact Center experience is NOT necessary, but Product Manager experience is.

If you or someone you know is interested in this opportunity, please let me know! #jobposting #productmanager #hiring #contactcenter #customerexperience #agile

Related Questions

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Nicole Price
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Location

Palm Bay, Florida, United States