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Nile Roberts

Respected and performance-focused IT Leader with extensive experience building and leading high performing global IT operations and service delivery teams.

Nile Roberts is an accomplished IT leader currently serving as the Senior IT Director of IT Operations and ServiceNow Program Owner at Enact Mortgage Insurance, a position he has held since July 2014.12 Based in Raleigh, North Carolina, Nile is responsible for leading a high-performing global technology team with accountability for various IT services, including:

  • Service Desk Operations
  • Deskside and Field Support Services
  • Mobility Services
  • Communication and Collaboration Services
  • Infrastructure Services
  • Application Operations and Support
  • Systems Engineering
  • Compliance and Controls (SOC/SOX)
  • IT Asset Management
  • Major Incident Management
  • ServiceNow Solution Ownership
  • Vendor Operations Management
  • ITIL and IT Service Management2

Prior to his current role, Nile held positions at NetApp as a Senior Manager for ITSM solutions, Credit Suisse as Operations Manager for the Global Support Center, and Nortel as Manager of Global Desktop Operations.12 His extensive experience in IT leadership spans over 15 years, focusing on building and managing high-performing technology teams.2

Nile holds a Bachelor of Science in Design and a Programming Certification from North Carolina State University.12 His expertise in IT operations, service management, and leadership has been recognized in the industry, as evidenced by his inclusion in the HousingWire 2020 Tech Trendsetters list.3

Highlights

Oct 25 · theorg.com
Nile Roberts - Senior IT Executive – IT Operations, End ... - The Org
Jan 22 · iza.co
Nile Roberts - Senior IT Director, IT Operations and ServiceNow ...
Dec 14 · marketscreener.com
Genworth Financial : Mortgage Insurance Associates Receive ...

Related Questions

What are Nile Roberts' key achievements at Enact Mortgage Insurance?
How has Nile Roberts' experience at NetApp influenced his role at Enact Mortgage Insurance?
What specific challenges has Nile Roberts faced in his IT career?
How does Nile Roberts manage his global technology team at Enact Mortgage Insurance?
What are the main responsibilities of Nile Roberts as the ServiceNow Program Owner?
Nile Roberts
Nile Roberts, photo 1
Nile Roberts, photo 2
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Location

Raleigh, North Carolina, United States