Suggestions
Nina Dean
Head of Level 3 Support, Director - Global Customer Care at Anaplan
Professional Background
Nina Dean is a highly skilled leader with over 17 years of extensive experience in providing exceptional Level 3 Support for supply chain and financial planning systems. She is currently the Head of Level 3 Support and Director of Global Customer Care at Anaplan, a role she has embraced with enthusiasm and dedication. In her current capacity, Nina plays a pivotal role in ensuring that complex customer issues are resolved efficiently, by leveraging her deep knowledge of the product and her exceptional communication skills. Her ability to interact fluently with both technical and non-technical customers sets her apart in the industry, allowing her to create solutions that not only resolve individual customer concerns but also enhance the overall customer experience for the entire client base.
Throughout her career, Nina has been passionate about building a high-performing team that reflects her commitment to customer satisfaction and continuous improvement. Under her guidance, global teams are set up to provide 'follow the sun' support, ensuring that Anaplan's customers across various time zones receive the assistance they need at any hour. Her leadership style is characterized by a proactive approach to problem-solving and an unwavering commitment to quality service delivery.
Before taking on her current role, Nina has had an illustrious career trajectory at Anaplan. She has held several key positions, including Head of Product Support, Head of Level 3 Support, Level 3 Support Manager, and Level 3 Support Analyst. Her career began as a 3rd Level Support Analyst at Cognos and Adaytum, where she honed her technical expertise and customer service skills. Nina's journey in the field of operational research began at Nestlé, where she laid the foundation for her analytical skills that would later benefit her in various support leadership roles.
Education and Achievements
Nina Dean holds a Bachelor's Degree in Management Science with Information Technology from the prestigious University of Exeter. This solid educational background has equipped her with not only the technical proficiency required in her roles but also the managerial acumen necessary to lead teams and projects effectively.
With a strong focus on professional development, Nina has continuously sought opportunities to further enhance her skills. Her rich experience in various capacities at Anaplan has seen her at the forefront of product enhancements and customer care initiatives, showcasing her dedication to improving user experience and driving product excellence.
Nina is also actively involved in recruiting talent for Anaplan, with current open positions in key global locations including York, London, Singapore, Tokyo, Minneapolis, and San Francisco. She encourages potential candidates to explore opportunities through Anaplan's careers page, emphasizing the company's commitment to both employee development and customer satisfaction.
Achievements
- Over 17 years of experience in Level 3 Support for supply chain and financial planning systems.
- Expertise in building and leading global support teams that adapt to the needs of customers across different regions.
- Proven track record in using innovative approaches to resolve customer issues and enhance product functionality.
- Strong communication skills that bridge the gap between technical and non-technical stakeholders, fostering better understanding and collaboration.
- Leadership roles that have significantly contributed to the implementation of best practices in customer care and product support at Anaplan.
tags=[
