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Oliver Helene

Teacher at NYC DOE

Oliver Helene is a distinguished Senior Customer Experience leader with a notable career in customer-focused roles. He has previously held the position of Principal at OG CX, though this is listed as a former role. Oliver's expertise lies in spearheading teams with a focus on onboarding, recovery, and retention strategies.

Throughout his career, Oliver has held several key positions, including:

  • Former Vice President of Customer Experience at Public.com
  • Former Head of Customer Experience at Public.com
  • Former Advisor at Kalahari Biltong
  • Former Head of Customer Support at ANDCO From Fiverr
  • Former Director of Customer & Vendor Operations at Rukkus (Acquired by TickPick)
  • Former Director of eCommerce, Customer Service at Tessemae's
  • Former Production Coordinator at National Geographic Partners

Oliver's contributions to the field have been recognized in publications such as Forbes, Fortune, and INC.com. He has led award-winning teams, including one that received the 2022 Organization of the Year for Excellence in Customer Service and multiple Gold and Silver Stevie Awards for exceptional customer service in the financial services sector.

Regarding his education, Oliver holds a Bachelor of Science (BSc) degree with a double major in Political Science and Government, and Sociology from the University of Cape Town. He also attended Episcopal High School.

Highlights

Jan 28 · qualtrics.com
X4 2025: The Experience Management Summit - Qualtrics
Sep 16 · resultscx.com
About Us - ResultsCX
Jul 19 · oracle.com
Customer Experience (CX) - Oracle
Oct 30 · cx.farlinium.com
Why is a CX Organizational Model Important to my Company's ...

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Oliver Helene
Oliver Helene, photo 1
Oliver Helene, photo 2
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Location

Brooklyn, New York, United States