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Olivier Verhulst
Digital Journey Manager/ Product Owner Digital at AXA Bank Belgium
Professional Background
Olivier Verhulst is a dynamic and innovative professional with a diverse background in industrial design and engineering, complemented by expertise in general management. His unique skill set allows him to approach challenges from a holistic perspective, always keeping the end customer’s experience at the forefront of his problem-solving strategies. With a career path marked by a strong focus on digital channels and transformation, Olivier has cultivated a reputation as a creative generalist who thrives in collaborative environments.
Over the years, Olivier has held various key roles within AXA Bank Belgium, where he has significantly impacted the digital landscape of the company. Starting as a Digital Journey Manager, he paved the way for exceptional customer experiences. His abilities quickly led him to the position of Customer Journey Manager, where he oversaw the client onboarding journey, ensuring a seamless integration for new customers into the digital banking world. Currently, as the Product Owner for Digital Channels, Olivier is responsible for driving strategic initiatives that enhance digital products and deliver substantial benefits to end customers. His hands-on experience with agile methodologies, such as Scrum and the Spotify model, has positioned him as a leader in the transition toward more adaptive and flexible working environments.
In addition to his extensive knowledge in digital strategy and transformation, Olivier's experience encompasses various consultancy roles focused on mobile banking and brand management. He has lent his expertise to projects at esteemed consultancy firms like Hedera Consulting and Tweddle Litho of Europe, where he conducted significant market studies and analyses that contributed to understanding consumer behavior in the mobile banking sector.
Education and Achievements
Olivier Verhulst's educational background is as robust as his professional journey. He began by studying Science-languages and progressed through various disciplines that solidified his analytical and creative thinking skills. His academic pursuits include:
- Bachelor of Science in Industrial Design & Engineering from Brunel University London
- Master's degree in Design Sciences, specializing in Integral Product Development from Universiteit Antwerpen
- Master in General Management from Vlerick Business School
- Expertise program in Brand Management from instima - stichting marketing
- Project Management certification from Vlerick Leuven-Gent Management School
This comprehensive educational foundation enables Olivier to effectively merge engineering principles with management strategies, fostering innovative solutions tailored to meet customer needs and drive business success.
Notable Achievements
Throughout his career, Olivier has demonstrated a commitment to driving digital transformation and enhancing customer experiences. Notable achievements include:
- Leading the development of effective digital strategies at AXA Bank Belgium that have significantly elevated the customer onboarding process.
- Successfully implementing agile methodologies within teams, ensuring a collaborative and productive working environment.
- Contributing to critical consultancy projects that analyze mobile banking trends and optimize brand management practices, providing valuable insights to businesses aiming for sustainable growth.
- Actively participating in strategic decision-making processes that shape the future digital landscape of banking services in Belgium.
- Cultivating strong relationships with teams across various departments, harnessing the collective expertise to achieve outstanding results for organizations.
Olivier's unwavering belief in the power of teamwork not only fosters a positive work culture but also leads to enhanced creativity and problem-solving capabilities. As he navigates the rapidly changing digital landscape, he remains committed to leveraging his skills and knowledge to contribute to companies' success, helping organizations adapt and thrive in a digital-first world.
