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Omar Khaled

Senior Community Operations Manager at Uber

Omar Khaled is a Senior Community Operations Manager at Uber, focusing on MEA (Middle East and Africa) Eats and Beyond Support.1 He has been in this role since April 2020, accumulating over 4 years of experience.1 Omar has a strong background in building and managing dynamic teams, with a drive to identify inefficiencies and implement continuous improvements in the workplace.1

Prior to his current position, Omar held several other roles at Uber:

  1. Community Operations Manager for MEA UberEats Support (November 2017 - April 2020)
  2. Community Operations Manager for MENA Rider Support (February 2017 - October 2017)

During his tenure at Uber, Omar has achieved several notable accomplishments:

  • Launched and scaled a support team for Uber Eats in the MEA region, growing it to 30 customer service representatives in 4 months.1
  • Played a significant role in establishing the new Center of Excellence (COE) in Cairo to support the Middle East & Africa region.1
  • Managed a team of 70+ customer service representatives, promoting team leaders, subject matter experts, and quality auditors.1
  • Supported the launch of Uber Eats in Riyadh and Cairo.1

Before joining Uber, Omar worked as a Retail Territory Manager at ExxonMobil from October 2010 to August 2014, where he managed ExxonMobil's retail business in the Canal & Sinai - South Delta region.1

Omar's LinkedIn profile demonstrates his expertise in team management, process improvement, and customer support operations within the tech and service industries.1

Highlights

Jan 17 · anera.org
Our Team - Staff at American Near East Refugee Aid | Anera
Dec 16 · uber.com
Community Operations | Uber Careers
Sep 29 · youtube.com
How To Contact Uber Eats Customer Support - YouTube
How To Contact Uber Eats Customer Support - YouTube
Jan 10 · uber.com
In-app support: help at the tap of a button - Uber

Related Questions

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Omar Khaled
Omar Khaled, photo 1
Omar Khaled, photo 2
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Location

Egypt