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Pablo Fontan

Online Development Supervisor at Adelman Travel

Pablo Fontan is a seasoned professional with over 25 years of experience in customer service and call center operations.

He has a Master's in Business Administration with a minor in Human Resources from Ottawa University, completed in June 2013.

Pablo has a proven track record of providing top-tier customer service and support by efficiently handling inquiries and concerns.

He excels in developing and coaching staff to maximize productivity and maintain high team morale for a positive work environment.

With a solid expertise in workflow strategies, Pablo ensures smooth operations and introduces process improvements for enhanced performance.

Pablo remains updated on call center operations management trends by attending workshops and reviewing professional publications.

His excellent communication and negotiation skills enable effective interactions across organizational levels and with various stakeholders.

Pablo is bilingual, with fluent proficiencies in English and Spanish, enhancing his ability to communicate effectively.

Through previous roles at organizations like Adelman Travel, United Health Care, and Assurant Health, he has honed his skills as a Call Center Supervisor and Manager.

During his tenure at the United States Army Reserve, Pablo served as a Battalion S4 Supply Sergeant, showcasing his leadership and organizational abilities.

Pablo Fontan
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Location

Milwaukee, Wisconsin