Suggestions
Patrick Hannah
CTO, CloudHesive
Patrick Hannah is the Chief Technology Officer (CTO) and co-founder of CloudHesive, a cloud consulting and managed services provider based in the Atlanta Metropolitan Area. He has been in this role since September 2014, where he leads the company's product management and development teams, focusing on their Software as a Service (SaaS) platforms, including Centricity and ConnectPath.12
Professional Background
Before establishing CloudHesive, Patrick Hannah held various technology leadership positions. Notably, he served as the Senior Manager of Cloud Production Engineering at Pegasystems from February 2011 to September 2014. There, he was instrumental in developing their cloud platform to meet stringent enterprise requirements.13 Prior to that, he spent eight years at Arise Virtual Solutions, where he designed and managed the company's contact center platform, facilitating its national and international expansion.23
Education and Certifications
While specific educational details are not provided, Patrick Hannah has acquired numerous certifications in cloud technologies and management practices. These include various AWS certifications such as AWS Certified Developer and AWS Certified Solutions Architect, among others.35
Contributions to CloudHesive
At CloudHesive, Patrick is responsible for promoting technology solutions to clients and overseeing the development of innovative cloud services that enhance security and operational efficiency for businesses. His leadership has contributed significantly to the company’s recognition as one of the fastest-growing DevOps solutions providers.4
Patrick Hannah's extensive experience in technology management and cloud solutions positions him as a key figure in advancing CloudHesive's mission to deliver effective cloud services tailored to client needs.
Highlights
The headline is somewhat frustrating - Alexa, using NLP, already has AI, does it not?
Of course, behind the headline we learn that it's "getting Generative AI".
In consulting with our contact center customers, where it's sibling Lex is used to provided similar conversational capabilities to customers engaging with organizations via their contact center (whether staffed by humans or not), we have seen an upward trend in the desire to leverage Generative AI in fulfillment of these needs.
I feel there is a balance to be found - Lex allows you to use Generative AI to build bots, without having to invoke an LLM each time fulfillment is required - this works for where the use case is well understood and has positive improvement when measured against the cost and sustainability pillars of the Well Architected Framework.
Of course, where the use case is not well understood and/or potential for intents and responses to those intents is too broad, Bedrock (and Q for that matter), paired with Lex certainly make great partners.
Hi All! This year's version of my re:Invent attendee guide has been published - check it out here: https://lnkd.in/gbafYBnN. The focus (if that's even the right word) of my interests this year are quite broad and it was difficult narrowing down my top picks. For anyone unsure of where to spend their 5ish days at re:Invent across thousands of sessions, check the guide out. As for general recommendations, I highly recommend sessions covering Cloud Center's of Excellence (CCoE), Sustainability, DEI, Well Architected, Generative AI (especially Bedrock) and Contact Center. Hope to see you there!
