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Patrick Hayes
Chief Development Officer, THE (Times Higher Education)
Professional Background
Patrick Hayes serves as the Chief Development Officer (CDO) at Times Higher Education (THE), a leading data provider that plays a significant role in promoting university excellence worldwide. In this capacity, he oversees the THE Student division, where he bears the responsibility for profit and loss (P&L) management. Under his leadership, THE's World University Rankings and unique content attract an impressive 30 million users to its website each year, primarily prospective international students seeking quality educational institutions.
Before taking on the pivotal role at THE, Hayes was the Director of the British Educational Suppliers Association (BESA), an influential industry body representing over 400 companies that collectively generate a revenue of £2.4 billion. His tenure at BESA included comprehensive responsibility for operations and P&L, where he demonstrated exceptional leadership in advocating for educational suppliers on a national, and international, scale.
Previously, Hayes was the Business Development Director at TES Global, a major player in the education sector with a turnover of £130 million. Working closely with the CEO as part of the executive team, he directed M&A activities, oversaw investor relations, and chaired the TES Global advisory board. His strategic insights were instrumental in navigating the company through multiple ownership transitions and financial maneuvers, including the high-profile sale of the company from News UK to Exponent in 2005, Charterhouse in 2007, and TPG Capital in 2013. Notably, he led 14 successful M&A deals during a particularly aggressive acquisition phase in the company's storied 100-year history, demonstrating remarkable acumen in business development and strategy.
In addition to his corporate leadership, Hayes has made significant contributions to educational discourse as a columnist for esteemed publications including Education Today, HuffPost, and Spiked. His media presence is extensive, featuring appearances on platforms such as Newsnight, Sunday Morning Live, Sky News, and BBC Radio. Furthermore, he has actively promoted international collaboration by leading trade missions to various education ministries across the globe, enhancing the dialogue and partnerships between UK educational institutions and global counterparts.
Hayes' leadership and expertise extend into the awards domain as well. He has served as a judge for the Education Investor Awards, and for four consecutive years, he was the Chair of Judges for both the Bett Awards and the Education Resources Awards. His commitment to furthering educational initiatives and recognizing excellence was further underscored by his role as a fellow at the Education Media Centre charity, where he previously held the Vice Chair position.
Education and Achievements
Patrick Hayes' educational journey is marked by a strong foundation in philosophy, complemented by an impressive array of professional qualifications in business strategy. He earned a first-class degree in Philosophy from the University of Warwick and further advanced his knowledge with an MA in Philosophy from the University of Sussex. Seeking to bridge academic principles with real-world application, he then pursued an Executive MBA specializing in business strategy from Henley Business School, an institution celebrated as one of the top 10 MBA programs in the world.
Hayes' diverse educational pursuits have equipped him with a well-rounded perspective essential for navigating the complexities of the education and technology sectors. His academic credentials speak to his ability to blend analytical thinking with strategic business acumen, which has been instrumental throughout his career.
Notable Achievements
- Leadership at THE: As Chief Development Officer, Patrick Hayes has successfully guided THE to become an essential gateway for millions of prospective students, reinforcing its authority in the educational landscape.
- Impactful Role at BESA: Hayes' leadership facilitated significant advancements for over 400 educational suppliers, helping shape policies that impact funding and resource allocation within the educational landscape.
- Strategic Contributions at TES Global: His vigorous M&A activity during a transformative era for TES Global demonstrates his prowess in corporate development, significantly contributing to the company's growth and funding strategies.
- Media Influence and Advocacy: Through columns and media appearances, Hayes has effectively engaged with a wider audience, advocating for educational reforms and innovations that resonate on both national and international stages.
- Awards and Recognition: Hayes has played a crucial role in recognizing excellence across the education sector through his judging roles at prominent education awards, promoting standards and innovation within the field.
- Scholarships and Fellowships: His educational attainments have b
Highlights
What a start to #NAFSA2024 in New Orleans: Dr. Fanta Aw has officially launched the International Education Professional Certificate, a three-way partnership with NAFSA: Association of International Educators, Common Purpose and BMI GlobalEd | Times Higher Education.
A proud moment at the opening plenary, where Fanta Aw made the announcement in front of thousands of international educators from around the world.
This ground-breaking course is dedicated to advancing careers in international education, from early career to senior, established professionals. Its 12 modules reflect NAFSA’s International Education Professional Competencies 2.0, and it’s a flexible, self-guided course designed to suit your schedule.
If you’d like to find out more, visit the THE/BMI or NAFSA stands at #nafsa2024 - or visit: www.NAFSA.org/IEPCSupport
What an exciting moment - a partnership we are very proud of indeed! Tatiana Mackliff, Andy Coxall, Adirupa Sengupta, Claire Piela, Samir Zaveri, Rupert Merrick, Catalina Powell, Beth Griffiths, Tammy Hettinger
Absolutely thrilled that THE Counsellor is a finalist at the PIEoneer Awards 2024 - and for the big one too: "PIEoneer of the year"!
Although we eagerly await the awards ceremony in September, given the strength of the other finalists in the category, we feel like we've already won!
What a journey we've been on over the past year - over 3,800 counsellors from 150+ countries have registered for the THE Counsellor Accreditation Programme, many hundreds of senior counsellors have been meeting in-person at our BMI GlobalEd | Times Higher Education International School Forums. And thousands of counsellors each week read the hugely insightful content on the THE Counsellor publication.
Working on this is a massive, star-studded ensemble cast, who I feel absolutely priveleged to be working with:
The whole ethos of THE Counsellor is that it's "for counsellors, by counsellors", and guiding us every step of the way has been our advisory board - hats off to: David Turner, Amanda Jewell, Carmen Page, Buket A., Christina McDade, Dexter Padayachee, Jeffrey Neill, Ed.D., Jennifer Tassell, Joe Tavares, Ed.D., Marsha Oshima, Phillip Wenturine, MFA and Augusto Neto.
Our longstanding trusted partners Common Purpose and EvolveCareers (Andy Coxall Claire Piela) who we have collaborated with on the THE Counsellor Accreditation Programme, our free professional development course. Andrew Plant and Beth Griffiths have played a massive role in shaping this, and dealing with the viral levels of demand incredibly efficiently. And Richard Spellman for his outstanding designs, which captured the concept brilliantly.
The amazing THE Counsellor editorial team - Seeta Bhardwa, Adi Bloom and Grace McCabe, who have taken it from launch last Nov to a rich advsiory platform covering all the key topics where counsellors say they need support. This platform is only possible due to our founding partners Huron University, UCL, UCAS and Unifrog, and it's now read by thousands of counsellors all over the world.
Then of course the amazing Team BMI, who organise an ever-expanding series of counsellor events (India, China and Africa coming later this year!) I literally can't tag you all but 🙌 to each and every one of you: Sangin Zaveri, Rupert Merrick, Spencer Hawkes, Fernanda Benielli, Priscilla Gomes, Marco Sampaio, Aisha Rizqy Paramitha, Ahmed Islam, Andrea Gil Vega, Alba, Djulie, Emilia, Ciro, Juliana, Will, Jerome, Andre, Rikesh, Philippe - and many more!
And last, but very much not least, the brainchild behind all things counsellor - Samir Zaveri and the lynchpin that coordinates every aspect, and without whom this would just be a great idea in theory, our Global Director Catalina Powell! Not forgetting our CEO, Paul Howarth, who has fully backed this initiative right from the start
Hugely deserved recognition for an initiative serving one of the most generous, passionate and insightful communities I've ever been lucky enough to work with. Congratulations all!
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.