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Paul Ehiagbonare
Senior Manager, Digital Banking & Online Channels at 9PSB
Professional Background
Paul Ehiagbonare brings over 14 years of comprehensive experience in Telecommunications, Banking, and FinTech industries, where he has excelled in various roles and supporting functions within the sectors of Information Technology, Marketing, Digital Banking, Customer Experience, and Service. His multifaceted expertise allows him to lead and deliver significant innovation and transformation projects as well as startup initiatives that have not only propelled organizational growth but have also greatly enhanced customer engagement and satisfaction.
Throughout his illustrious career, Paul has led numerous innovative solutions that have generated revenue in the hundreds of millions of naira annually, along with achieving significant cost savings in the tens of millions. His keen business acumen and ability to leverage technology have established him as a key player in driving strategic initiatives that align with corporate growth objectives.
In his current role as Senior Manager of Digital Banking & Online Channels at 9PSB, Paul is responsible for overseeing essential digital banking initiatives that aim to enhance financial inclusion and deliver exceptional customer experiences. He has successfully managed digital channel strategies that have transformed the way financial services reach customers.
Education and Achievements
Paul's strong educational foundation is evident in his pursuit of knowledge and professional development. He holds a Master's degree in Information Technology from the prestigious University of Lagos, a qualification that underpins his expertise in his field. Additionally, he has completed a Certificate in Leadership (CLD) at Covenant University, showcasing his commitment to leadership excellence and innovative thinking.
His Bachelor of Science (B.Sc.) in Microbiology from Ambrose Alli University provided him with analytical and problem-solving skills that are vital in today’s fast-paced tech environments.
Paul's hard work and dedication have not gone unnoticed; he has received multiple awards and nominations for his exemplary performance in various capacities, including titles for "Most Innovative Staff," "Most Outstanding Staff," and recognitions for his outstanding performance. These accolades highlight his commitment to excellence and innovation in the corporate realm.
Achievements
Throughout his career, Paul has managed to deliver transformative solutions that have significantly impacted the organizations he has worked with. Noteworthy achievements in his professional journey include leading the successful implementation of various online banking platforms that drastically improved customer interaction and retention rates. Moreover, his strategic oversight in Digital Banking & Online Channel development at 9PSB has generated substantial annual revenues while minimizing operational costs.
Paul has also been an influential figure in his previous roles, including his time as Online/Digital Banking Channels Delivery Lead at 9PSB, where he pioneered digital transformation initiatives that revolutionized banking experiences. His impactful contributions at 9mobile in managerial positions spanned Online Brand E-Platforms, Strategy & DevOps, where he integrated customer feedback into service delivery that significantly improved customer satisfaction.
Additionally, Paul's earlier career experiences at Globacom as a Web Designer and Enterprise IT/Service Desk Support Specialist further solidified his technical foundation, enabling him to understand and cater to customer needs effectively.<br />
Looking towards the future, Paul aspires to continue driving leadership in the realms of business and corporate innovation, consistently seeking out new challenges and opportunities to leverage technology for enhanced customer experiences and revenue growth.
