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Paul Morris

Customer Success Manager at Rant & Rave

Paul Morris is a Customer Experience Specialist with a background in operational leadership and change management.

He holds a 2:2 degree in Applied Psychology and Computing from Bournemouth University.

With a robust skill set in Customer Journey Mapping, CX Design, VoC, NPS, Contact Centre Management, Continuous Improvement, Project Management, and more, Paul has excelled in designing and delivering brand-focused customer experiences.

His career highlights include winning the UK Customer Experience Award in 2013 for a significant behavioural change program impacting millions of customer interactions annually and serving as a judge since 2014.

Paul has held key roles in prominent organizations such as Brand Vista, BCx Consulting Ltd, Virgin Media, and Telewest, showcasing his expertise in enhancing customer experiences and driving operational excellence.

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