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Pauline Delalandre

Snr Customer Experience Director @ Warner Bros. Discovery | Customer Success, Strategic Services

Pauline Delalandre is a seasoned professional with over 12 years of international experience in customer operations, specializing in driving operational effectiveness and enhancing customer satisfaction across varied markets and platforms.

Currently serving as the Senior Customer Experience Director at Warner Bros. Discovery, Pauline oversees the comprehensive planning and execution of customer experience strategies in EMEA, LatAm, and APAC regions for the company's direct-to-consumer products.

Pauline is recognized for her adeptness in developing and implementing customer-centric approaches, managing substantial budgets and teams, and achieving outcomes that harmonize with broader business goals.

She has a strong background in establishing and managing scalable customer support frameworks tailored to diverse direct-to-consumer businesses, in addition to recruiting, nurturing, and empowering customer support professionals and leaders.

Additionally, Pauline holds a PRINCE 2 certification in project management, with specific proficiencies in organizational restructuring, outsourcing, and off-shoring.

Known for her problem-solving abilities, critical thinking skills, and proactive decision-making, Pauline embodies an action-oriented and results-driven approach.

Her education includes studies at ESTRI Ecole Supérieure de Traduction et Relations Internationales.

Pauline's professional journey encompasses roles such as Director Customer Experience for various segments within Discovery Inc, Customer Experience Manager positions at Iron-Group and EasyRoommate, and Senior Customer Service Manager and Team Leader roles at EasyRoommate.

Pauline Delalandre
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Location

London Area, United Kingdom