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Peter Iansek

CEO @ OI - Unlocking contact center potential with AI-powered Root Cause Demand Insights - ROI Guaranteed

Peter Iansek is the CEO and Co-Founder of Operative Intelligence, a company he established in January 2020.6 With over 15 years of experience in the customer service and contact center industry, Peter has held various leadership roles in companies across Melbourne, London, New York, and San Francisco.3

Career Highlights

  • Operative Intelligence: CEO & Co-Founder (2020-present)6
  • Vim: Vice President of Product Operations (2018-2019) and Director of Provider Operations (2016-2018)6
  • Oscar Health: Operations Manager (2015-2016)6
  • Bupa Australia & New Zealand: Held multiple roles including Digital Services Manager and Technology Lead (2008-2015)6

Education

  • Bachelor of Commerce in Marketing from Monash University (2006-2012)1
  • Bachelor of Arts in Communication and Media Studies from Monash University (2006-2011)1
  • International/Global Studies at Leiden University (2010)6

Operative Intelligence

Peter co-founded Operative Intelligence with his brother James in 2019.4 The company provides an AI-powered contact center analytics solution that helps businesses unlock insights from customer interactions, improve operational efficiency, and enhance customer experiences at scale.35 Operative Intelligence is headquartered in Los Angeles, California.2

Expertise

Peter's experience spans building, scaling, and transforming contact center and customer service operations.3 His focus at Operative Intelligence is on leveraging AI technology to analyze and quantify performance improvement opportunities in contact centers.25

Highlights

Nov 12 · navigatevc.com
Bringing AI to complex contact center environments, with Peter ...
Bringing AI to complex contact center environments, with Peter ...
Nov 1 · theorg.com
Peter Iansek - CEO & Co-Founder at Operative Intelligence | The Org
Peter Iansek - CEO & Co-Founder at Operative Intelligence | The Org
Oct 9 · getkoala.com
Operative Intelligence - Overview, Industry, Revenue, Location ...
Peter Iansek | CEO & Co-Founder - Operative Intelligence
Peter Iansek | CEO & Co-Founder - Operative Intelligence

Related Questions

What inspired Peter Iansek to start Operative Intelligence?
How has Peter Iansek's background in marketing and communication influenced his leadership style?
What are some key achievements Peter Iansek has accomplished at Operative Intelligence?
How does Operative Intelligence's AI technology differ from other contact center analytics solutions?
What challenges did Peter Iansek face when transitioning from Bupa to Oscar Health?
Peter Iansek
Peter Iansek, photo 1
Peter Iansek, photo 2
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Location

Los Angeles, California, United States