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Petrina Alexander/AU/GM/GMC
Organisational transformation and change consultant
Professional Background
Petrina Alexander is a Senior Organisational Change and Customer Excellence Leader, recognized for her remarkable ability to drive commercial growth across various sectors. With extensive experience spanning automotive, digital marketing, education, engineering, entertainment, financial services, government, media, outsourcing, pharmaceuticals, and technology, Petrina has honed a unique set of skills that empowers organizations to align their business strategies effectively with their operational capabilities.
In her role as Managing Director at petrinaalexander.com, she champions customer service excellence and organisational change initiatives that inspire teams to innovate and succeed. Her approach focuses on enhancing the energy and focus of individuals and teams, facilitating a culture of engagement and transformational change within organizations. This commitment to excellence is reflected in her history of successful partnerships and impactful projects that have led to tangible improvements in customer satisfaction and from stakeholders throughout varied sectors.
Petrina’s extensive skill set includes assessing and developing core capabilities critical for meeting business strategies. By leveraging her insights and fostering collaboration among teams, she encourages a customer-centric mindset that is essential for sustainable growth in today's competitive landscape. Her previous experience includes co-founding ZOKKO, where she laid the groundwork for delivering exceptional customer service and operational efficiency.
Education and Achievements
Petrina's educational background is impressive and reflects her dedication to lifelong learning and professional development. She has pursued certifications and training in various impactful methodologies and practices aimed at enhancing organisational effectiveness. Notable qualifications include:
- Prosci Certified Practitioner: This certification equipped her with the skills to lead change initiatives effectively, ensuring that businesses can navigate transitions smoothly.
- Strengthscope Training: This program emphasizes the identification and development of strengths within people, aligning personal potential with organizational needs.
- Chartered Institute of Personnel & Development: Petrina is a Full Chartered Member and Graduate, showcasing her commitment to human resource development and best practices in personnel management.
- Masters of Science (MSc) from University of Surrey: Her academic foundation includes a Master's degree that enriches her understanding of complex systems and the psychological aspects of organizational behavior.
- Bachelor’s Degree Honours from Brunel University London: This undergraduate education provided her with the analytical skills necessary for evaluating and improving organizational operations.
- Additional Certifications: These include the Practitioner Certificate at Kepner Tregoe, Certified Facilitator at Plexus International, Certified Psychometric User at Test Agency UK, and numerous other certifications that reflect her commitment to excellence in every aspect of her professional journey.
Through her rigorous educational path and continual professional development, Petrina has positioned herself as a thought leader in customer excellence and organizational change. Her insights and expertise are sought after by organizations aiming to enhance their operational effectiveness and customer engagement.
Achievements
Petrina Alexander's career is marked by significant achievements that underscore her effectiveness as a leader and innovator. Some highlights of her achievements include:
- Delivered measurable improvements in customer satisfaction scores across various sectors by implementing robust customer service initiatives.
- Successfully led several organizational change projects, resulting in increased employee engagement and improved business performance.
- Fostered collaborative environments across diverse teams, enhancing creativity and leading to innovative solutions that address both customer and organizational needs.
- Contributed to thought leadership in customer service excellence through her engagement in public speaking and professional workshops, sharing knowledge and experience with industry peers and aspiring leaders.
- Championed the integration of technology in customer service frameworks, enhancing service delivery and operational efficiency.
Petrina continues to inspire others in her field, driving advancements in customer service excellence and organizational change while creating pathways for growth and success within businesses of all sizes. Her dedication to professional development, coupled with her diverse experiences across multiple sectors, positions her as a trusted expert in her field.
