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Pranav Kumar
Digital, Data & AI Business Leader | Chief Architect |Trusted Advisor | Innovation | D,E & I Champion | Keynote Speaker | Advisory Board Member | Mentor - Atal Innovation Mission (Niti Aayog) & Technovation
Pranav Kumar is a senior technology leader at Capgemini, currently serving as Senior Director - Data & AI | Customer First | Digital & Data Driven Cx | Gen AI for Cx | Conv AI.1 Here are some key details about his professional background and expertise:
Current Role and Responsibilities
Pranav joined Capgemini in July 2023 in his current global role covering the US, UK, EU, and APAC regions.1 His focus areas include:
- Managing portfolios aimed at delivering exceptional customer experiences
- Leading data-driven customer experience initiatives
- Implementing generative AI solutions
- Developing cutting-edge conversational AI experiences
- Delivering customer-centric strategies
Previous Experience
Prior to his current position, Pranav held the following roles:
- Director - Digital Experience, CDP, AI & Analytics at Capgemini (May 2021 - July 2023)1
- Management Consulting Practice Lead at PwC US Advisory (November 2014 - January 2017)1
- Digital Transformation Consultant at Infosys (July 2011 - July 2014)1
Areas of Expertise
Pranav has extensive experience in:
- Digital strategy and transformation
- Data-driven customer experience
- Artificial intelligence and analytics
- Customer data platforms
- Management consulting
Leadership Approach
Pranav describes himself as an achiever, learner, arranger, strategic thinker, and relator.1 He is passionate about leveraging Digital, Data & AI technologies to enhance customer experiences.
Additional Roles
Beyond his primary responsibilities, Pranav is also involved in:
- Mentoring through programs like Atal Innovation Mission and Technovation
- Serving as an advisory board member
- Speaking at industry events as a keynote speaker
Pranav Kumar's LinkedIn profile (username: krpranav) provides a comprehensive overview of his professional journey and accomplishments in the field of data-driven customer experience and AI.1
Highlights
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