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Quentin HURTARD
Lead Solution Engineer at Salesforce
Quentin Hurtard is a Lead Solution Engineer at Salesforce, based in the Paris area. He has a strong background in solution engineering and consulting, which positions him as a trusted advisor to clients during their digital transformation journeys. His role involves collaborating with sales teams and translating customer needs into effective Salesforce solutions, showcasing the platform's capabilities through tailored demonstrations.
Professional Background
- Current Position: Lead Solution Engineer at Salesforce
- Location: Paris, France
- Education: Graduate of EMLYON Business School, which is known for its focus on business and management education.
Responsibilities
As a Lead Solution Engineer, Quentin is responsible for:
- Leading the solution cycle in collaboration with various teams.
- Understanding client requirements and presenting Salesforce products as optimal solutions.
- Developing and delivering customized demonstrations to illustrate business value.
- Participating in product training and acquiring relevant certifications to maintain expertise.
Skills and Expertise
Quentin possesses a blend of technical and interpersonal skills essential for his role, including:
- Strong communication and presentation abilities.
- Knowledge of business requirements across multiple industries.
- Proficiency in Salesforce products and solutions.
His experience enables him to effectively engage with key decision-makers and drive the adoption of Salesforce technologies within organizations.1
Highlights
📢 Attachez vos ceintures : l'agenda du Salesforce World Tour Paris est maintenant disponible ! Explorez le programme et préparez votre journée du 12 mars !
Air France-KLM, Carrefour, Michelin, Mobilize, Schneider Electric, Silae, Sodexo et bien d'autres seront présents.
Accélérez votre voyage vers une IA de confiance, au World Tour Paris.
Parcourez l'agenda des 60 sessions dès aujourd'hui. 🗓️ https://lnkd.in/ezP_N6AR
#SalesforceTour #IA #Innovation #Trailblazers
Dreamforce is officially here, and #DF23 is one for the record books! Excited to finally reveal Einstein Copilot — the future of #Service with AI, that will transform how companies engage and service customers.
Einstein Copilot is an autonomous AI agent that will automatically generate responses to customer inquiries across any channel in the service journey—from messaging to email—based on trusted company knowledge.
This delivers more AI-powered value for service agents and frontline workers by automatically generating answers for every service inquiry, allowing faster responses in the flow of work. For service workers, this might include auto-summarizing complex cases and work orders. Einstein Copilot helps automate every service engagement across any channel and helps teams get to the root cause of issues faster by “swarming” with other experts as needed.
Of course, the Einstein Trust Layer — Salesforce’s trademark AI architecture — is built natively into Einstein Copilot, delivering the benefits of generative AI without sacrificing data privacy or security.
These latest AI innovations reimagine how service teams deliver value, freeing them to focus more on high-touch, high-complexity cases, be more productive and ultimately drive lifetime customer value while improving efficiency and increasing savings.
Watch the #ServiceCloud keynote in-person tomorrow at Dreamforce, or catch us later on Salesforce+ to learn more.
Einstein Copilot: https://lnkd.in/ePCiqqk3
Service Cloud keynote: https://lnkd.in/e-9yB2_K
