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Rahman Tartan
Head of Reconciliation, Dispute & Settlement
Professional Background
Rahman Tartan has cultivated an impressive career over 15 years, marked by his tenacity and adaptability in various roles primarily within the Financial Services Industry. Rahman's journey began shortly after he graduated with a Bachelor's degree in Computer Science from Universitas Bina Nusantara, where he initially started his professional life as a programmer. This foundation in programming instilled in him essential skills in logical thinking, problem-solving, user experience, and UX design, which later informed his career moves and advancements in different sectors.
Fostering a desire to broaden his expertise beyond the realm of IT and programming, Rahman transitioned into the dynamic and multifaceted field of banking and fintech. Through his tenure at notable industry leaders, particularly his lengthy career at Citi, he held a variety of pivotal roles that equipped him with a robust skill set and invaluable insights into operational excellence. His versatility is evidenced by his roles ranging from AVP - Cash Management Manager to Vice President of Consumer Card, where he honed his abilities in risk control, payment operations, and project management while leading teams towards achieving strategic objectives.
Most recently, Rahman holds the position of Head of Reconciliation, Dispute & Settlement at Gojek, where he continues to leverage his extensive experience in financial operations and customer service to create improved processes and enhance user satisfaction. His unique blend of programming acumen and financial industry knowledge makes him a standout figure in his field, capable of innovating at the intersection of technology and banking.
Education and Achievements
Rahman's commitment to education and continuous improvement is demonstrated through his academic achievements, having earned both his Bachelor's degree in Computer Science and a Master of Business Administration (M.B.A.) with a focus on Management Information Systems from Universitas Bina Nusantara. This academic foundation laid the groundwork for his career and his ability to navigate complex business environments.
His notable achievements include but are not limited to:
- Successfully leading innovative initiatives that have streamlined processes through automation and digitization in financial operations.
- Enhancing client experiences by implementing customer service best practices that prioritize user satisfaction.
- Spearheading compliance and risk management programs effectively, ensuring regulatory requirements are met whilst minimizing potential risks in financial operations.
- Cultivating strong relationships and teams across various sectors within financial services, facilitating knowledge-sharing that drives organizational growth.
Core Beliefs and Professional Philosophy
Throughout his career, Rahman has adhered to a set of core beliefs that have guided his professional journey:
- Continuous Learning: Rahman espouses the value of lifelong learning. He understands that in a world that is ever-evolving, staying updated and expanding one's knowledge base are crucial.
- Effective Communication: As an ardent advocate for clear communication, he recognizes its importance in creating cohesive teams and ensuring that everyone is aligned towards common goals.
- Questioning the Status Quo: Rahman believes in constantly evaluating existing processes. Instead of accepting them at face value, he encourages discussions that inquire into the efficacy of methods in use and explores opportunities for enhancement or transformation.
- Long-Term Vision: With a steadfast focus on long-term benefits, he prioritizes strategies that yield sustainable results, acknowledging that immediate gains should not overshadow broader objectives.
- Praise for Preparedness: An innate tendency towards thorough preparation is a hallmark of Rahman's approach to problem-solving. He champions readiness and believes that being overly prepared can often be an asset in navigating complex situations.
- Team Empowerment: Understanding the importance of delegation, Rahman champions allowing team members to take ownership of tasks, facilitating their growth while also fostering collaboration and knowledge sharing.
Professional Skills
Rahman's diverse range of professional skills makes him a valuable asset in the financial services landscape. He possesses expertise in areas such as:
- Digitization & Automation: Rahman has driven initiatives that enhance productivity through the adoption of advanced technology.
- Customer Service & Call Center Management: With a wealth of experience in managing customer service operations, his strategies prioritize customer satisfaction and operational efficiency.
- Risk & Control Management: By instituting robust risk management frameworks, Rahman ensures compliance with regulations while minimizing exposure to potential risks.
- Process Improvement: His
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Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
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Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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