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Rahmat Solihin Ismail
x-Meta | x-LinkedIn | Customer Experience Leader | CSPO® | CSM® | Operations Expert ITILv4 | Servant Leader
Rahmat Solihin Ismail is a seasoned Customer Experience Leader currently serving as the Head of Customer Experience for the Asia Pacific, Japan, and China (APJC) region at Veritas Technologies LLC.1 He has extensive experience in managing enterprise support organizations across multiple leading companies in the Internet, Mobile, and IT industries.
In his role, Rahmat focuses on the Voice of the Customer, which involves gathering and analyzing customer feedback to improve products, services, and overall customer satisfaction. His expertise lies in enhancing customer experience strategies and implementing initiatives to drive customer loyalty and satisfaction.1
Rahmat's professional background demonstrates a strong commitment to customer-centric approaches in technology-driven environments. His experience in enterprise support suggests he is skilled in managing complex customer relationships and addressing the needs of large-scale business clients.1
On LinkedIn, Rahmat's username is rahmatsolihin, which aligns with the information provided in the query. His profile on the platform likely contains more detailed information about his professional experiences, skills, and accomplishments in the field of customer experience management.
Highlights
I am thrilled to share some exciting news!. After a period of transition, which included a Meta layoff, I am excited to embark on a new professional journey as Head of Customer Experience, APJ at Veritas Technologies LLC!
During my downtime, I took the opportunity to focus on myself and spend quality time with my family. It was a valuable period of reflection and personal growth, allowing me to recharge and gain fresh perspectives. I am grateful for the support and love I received from my family and friends during this time.
Now, I am beyond excited to dive into the role. The opportunity to lead the Customer Experience team in the APJ region is both an honor and a privilege. I am eager to collaborate with a talented group of individuals and work towards delivering exceptional experiences to our valued customers.
To my ex-metamates who are still on their journey, I want to offer words of encouragement. Times may get tough, and setbacks may occur, but I urge you to keep pushing forward and never give up. Trust in your abilities, believe in your worth, and continue pursuing your dreams. Your next opportunity is just around the corner, waiting for you to seize it.
As I embark on this new adventure, I look forward to connecting with industry professionals, thought leaders, and individuals who share a passion for exceptional customer experiences. Please feel free to reach out if you would like to connect, collaborate, or simply share insights! #opportunity #growth #grateful #metalayoffs
We are hiring!! If YOU are the one or know anyone please click on the link to apply!
