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Ramki Pitchuiyer
#1 AI Support Ops | Investor | Serial Entrepreneur | Data Science | Board Member | Forbes Technology Council
Ramki Pitchuiyer is a member of the Board of Directors for The Mountaineers, specifically serving as the director for the Everett branch. His involvement with the organization reflects a commitment to outdoor education and community engagement within the mountaineering and outdoor recreation space.
The Mountaineers is a nonprofit organization dedicated to promoting outdoor activities, conservation, and education. The Board of Directors plays a crucial role in shaping the organization's strategic direction, overseeing finances, and establishing policies for its programs and properties.12
In addition to his role on the board, Pitchuiyer's professional background includes insights into customer engagement and support, as indicated by his LinkedIn activity, where he draws parallels between mountaineering and customer service.3 His contributions to The Mountaineers are part of a broader effort to enhance community involvement and accessibility in outdoor activities.
Highlights
The Future of Support: Assign Agents using AI-based predictive demand and skills availability:
🎢 Traditional support systems can't keep up with the complexities of global teams working in multiple shifts. When support managers need to balance SLAs, workloads, and ensure the best fit between agents and tasks, conventional rule-based algorithms fall short. What happens? 👉🏻Overload smarter engineers 👉🏻Not able to reduce the night shift loads (work-life balance) 👉🏻Not able to manage SLA proactively
Customers are using Ascendo AI's Cognitive Routing models with existing CRMs. Imagine an advanced algorithm that: 👍 Forecasts demand by issue type, product, priority, customer entitlement, and region. 👍Assesses agent availability based on skill sets, scheduled shifts, and other factors. 👍Predicts resolution times to ensure timely responses and satisfied customers, and many more attributes.
With cognitive routing, you can optimize your team's efficiency and performance by matching the right agent to the right task at the right time. Say goodbye to the inefficiencies of traditional systems and hello to smarter support management. 🌐
Ready to elevate your support operations? Let us engage in a conversation. Let's make meaningful outcomes with AI.
#SupportManagement #CognitiveRouting #CustomerService #Innovation #ArtificialIntelligence
𝐀𝐈 𝐂𝐨𝐮𝐧𝐜𝐢𝐥𝐬 𝐚𝐫𝐞 𝐚𝐥𝐥𝐢𝐞𝐬, 𝐧𝐨𝐭 𝐚𝐝𝐯𝐞𝐫𝐬𝐚𝐫𝐢𝐞𝐬! 🔔
They ensure that AI solutions, whether built in-house or acquired off-the-shelf, adhere to the highest ethical standards. When looking at solutions, consider the following:
➡ Privacy & Security: Assess how rigorously the data is collected, processed, and utilized for model training, ensuring robust security measures protect sensitive information. Includes how data is processed, stored, LLMs used, and embeddings created. ➡ Accountability: Designed solutions/recommendations need to be appropriate, with clear guidelines on when human oversight is necessary. ➡ Transparency & Explainability: Gen AI outputs likely to look well written and there lies the problem. Go beyond well-crafted outputs, providing clear references and explainability within the solutions, complemented by a robust feedback mechanism. ➡ Fairness: Especially important when deploying global solutions and across various demographics. Global solutions need to be evaluated for biases to prevent any demographic disparities, ensuring equitable AI.
At Ascendo AI, we're proud to have built our solutions from the ground up, embodying these ethical principles. If you're interested in learning more about our commitment to ethical AI, I'd be delighted to engage in a conversation. Let's shape the future of AI, together. #ArtificialIntelligence #EthicalAI #Innovation #AscendoAI
