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Randy Sieffert

Randy Sieffert was previously the Senior Director of Insights (UX, Product, Customer, and Market Research) at ServiceNow, based in the San Diego Metropolitan Area.46 He was known for his expertise in UX research and lean methodologies, excelling as both a people manager and a UX visionary.4

As of January 2024, Randy Sieffert has taken on a new role as VP of Insights at PayPal.23 He started this position in early 2024, expressing gratitude for the warm welcome from Rachel K., her XD leadership team, and the Research community at PayPal.2

During his time at ServiceNow, Sieffert played a crucial role in understanding the importance of ResearchOps to scale the research practice.1 He worked closely with A'verria Martin, Ph.D., Senior Manager of Research Operations, to build and develop the Experience Organization (EO) and the Insights Research team.1

Sieffert's expertise extends to:

  1. UX and Product Insights leadership
  2. Building and scaling research teams
  3. Implementing lean methodologies in UX processes
  4. Fostering customer-centric approaches in enterprise software environments

His LinkedIn profile (username: rsieffert) reflects his professional journey and expertise in the field of UX research and insights.45

Highlights

Sep 25 · dovetail.com
How to tackle ResearchOps in a rapidly scaling organization - Dovetail
How to tackle ResearchOps in a rapidly scaling organization - Dovetail
Apr 25 · umo.design
Speakers - UMO Design Foundation
Speakers - UMO Design Foundation

Related Questions

What are Randy Sieffert's main responsibilities at ServiceNow?
How has Randy Sieffert contributed to the growth of ServiceNow's Insights Research team?
What is Randy Sieffert's background before joining ServiceNow?
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What initiatives has Randy Sieffert implemented to enhance customer engagement at ServiceNow?
Randy Sieffert
Randy Sieffert, photo 1
Randy Sieffert, photo 2
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Location

Greater San Diego Area