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Rasa Malish

FVP, Process Automation Lead

Rasa Malish is the VP of Process Improvement and Automation at People's United Bank, N.A.12 She plays a key role in the bank's robotic process automation (RPA) initiatives. Malish has been instrumental in implementing RPA solutions that have significantly improved operational efficiency and customer experience at People's United Bank.1

Some notable achievements under Malish's leadership include:

  1. Automating the merger of customer online profiles during acquisitions, reducing a three-week manual process to just 24 hours.1
  2. Implementing a bot that compared and merged 8,000 customer profiles in under 48 hours, a task that previously took humans 3-5 weeks.1
  3. Utilizing RPA to streamline SBA PPP loan processes during the COVID-19 pandemic.1

Malish has been a strong advocate for democratizing RPA development across the enterprise. Under her guidance, People's United Bank has been working towards citizen development, with a goal of training 100 resources using UiPath Academy by the end of 2020.1

In her own words, Malish has stated, "By using RPA we can suddenly do 100% of what we wanted to do but didn't have the resources to do."1 This quote highlights her belief in the transformative power of RPA for improving business processes and efficiency.

Highlights

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Related Questions

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Rasa Malish
Rasa Malish, photo 1
Rasa Malish, photo 2
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Location

Trumbull, Connecticut