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Rav Dhaliwal

Investor, Board Member, Venture & Limited Partner at Crane Venture Partners | Top 25 Customer Success Influencer 2021 & 2022

Rav Dhaliwal is an accomplished investor, board member, and former software executive with a strong background in building and scaling start-ups and business units, particularly focused on driving net revenue retention through various customer-related functions.

He played pivotal roles in establishing Slack's presence in the UK, founding the Global Customer Success team, and leading its EMEA operations. Additionally, he has successfully built and led European Customer organizations for Zendesk and Yammer, fostering strong teams dedicated to maximizing Net Revenue Retention for Enterprise SaaS software users.

Rav's leadership contributions have significantly contributed to the growth and success of several early-stage companies, leading to prominent acquisitions and public exits. He is adept at representing businesses in various capacities such as media interactions, analyst interviews, public speaking, and publishing industry articles.

His key skills include building and leading high-performing teams, driving revenue growth and customer satisfaction, cultivating trusted relationships with key stakeholders, talent acquisition and development, managing cloud software deployment, and enhancing overall customer experience.

Rav Dhaliwal's expertise spans across industries like finance, insurance, advertising, pharma, retail, manufacturing, technology, telecoms, and government. His specialties include sales, customer success, SaaS, consulting, customer experience, leadership and development, change management, and public speaking.

He holds a degree in BSc Eng, Computing Science from Imperial College London and has been associated with prominent organizations like Atomico, Quaisr, Cast.app, Happeo, Farview Equity Partners, Scottish Equity Partners, Crane Venture Partners, Stepsize, On Deck, inSided, Sendoso, Ctrl, and Mesg.ai. Additionally, he has held key roles at Slack, Zendesk, Yammer Inc., Salesforce.com, IBM, and Aris Consulting.

Rav Dhaliwal
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Location

London Area, United Kingdom